Problem Solution
Horizontal lines appear on the
printed paper.
• Impact can cause lines to appear on printed paper and
other malfunctions.
Protect the printer from impact at all times, especially
while it is printing.
• If lines appear on prints, turn the printer off, wait a few
moments, and then turn it back on again. Then, perform
the print job again.
Photo images are coarse. Some applications lower the resolution for making prints.
White spots appear. The surrounding registration roller or paper tray can become
dirty with paper dust if you use paper other than standard
paper.
Wipe any paper dust off both the paper tray and registration
roller.
The backs of printed sheets are
blemished.
• When removing a jammed sheet, the inside of the printer
may have become dirty. Print several sheets until they
come out clean.
• If document size is larger than paper size, e.g. A4
document on B5 paper, the back of the next printed sheet
may become dirty.
The Data In indicator is not flashing
or lit.
If the Data In indicator is not flashing or lit, the data is not
being sent to the printer.
If the printer is connected to the computer using the interface
cable.
Check the port connection setting is correct.
Network Connection
Contact your network administrator.
Solid lines are printed as broken
lines.
Only when using PostScript 3
Change the [Dithering] setting in the printer driver's
dialog box.
See the printer driver Help.
7. Troubleshooting
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