11. FAULTS - CAUSES - SOLUTIONS
27
PROBLEM
The fire is burning with a weak, orange-
coloured flame. Pellets are building up
in the fire pan, window is covered in
soot.
CAUSE:
➧ Inadequate combustion air
POSSIBLE SOLUTIONS:
➧ Ensure that the fire pan sits in the fire
pan holder correctly - the fire pan must
fit tightly on the fire pan holder.
➧ Remove any ash or clinker that is blockin
the air inlet openings, from the fire pan. If
possible change to a better quality pellet.
➧ Check if the flue gas outlet is blocked
with ash (see “Maintenance” page)
➧ Check if the air inlet channel or flue tube
is blocked
➧ Check the door seal for leaks
➧ Clean the impeller.
➧ Have the stove serviced by an authorised
specialist company (control adjustment,
flue gas fan).
PROBLEM
Fire goes out or the stove switches off
automatically
CAUSE(S):
➧ Pellet container is empty.
➧ Pellets were not fed in.
➧ Thermostatic switch (upper temperature
limit) triggered.
➧ Door leaking or not closed tightly.
➧ Poor pellet quality
➧ Pellet feed rate too low
➧ Thermostatic switch (lower temperature
limit) triggered.
POSSIBLE SOLUTIONS:
➧ Fill up pellet container
➧ See the following section “Pellets not
fed in”
➧ Let the stove cool down for an hour and
then re-start
➧ See “Routine maintenance”
➧ Only use a pellet quality recommended
by us
➧ Have your specialist dealer set the fuel
regulating device
PROBLEM
Pellets were not fed in.
CAUSE(S):
➧ Pellet container is empty.
➧ Conveyor drive or control PCB are faulty.
➧ Auger is blocked (objects, wood etc.)
POSSIBLE SOLUTIONS:
➧ Check the container content. Add more
pellets if necessary.
➧ Have your specialist check the faults and
change parts if necessary.
➧ Clean the pellet container and the
conveyor auger.
PROBLEM
Stove runs for 21 minutes and then
switches off.
CAUSE(S):
➧ The flue gas has not reached the required
temperature.
➧ Lower temperature limiter may need to
be replaced.
➧ The line to the lower or upper
temperature limiter is faulty.
➧ Control is faulty.
POSSIBLE SOLUTIONS:
➧ Carry out a re-start if necessary.
➧ Have a service technician replace the
lower temperature limiter and check the
control.
➧ Check the cabling, see block
diagram (Fig. 8) Check that there is a
good connection between the lines and
the ends (clamps).
Caution: Remove mains plug!
ENGLISH
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