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Dear Customer,
Our compliments for having chosen a Rinnai product.
The standard Rinnai warranty does not affect the terms of the legal warranty on customer’s good and relates to
Rinnai products purchased.
WHAT IS COVERED?
The warranty covers any defects in materials or workmanship when the product is installed and operated
according to Rinnai installation instructions, subject to the terms within this limited warranty document. This
warranty applies only to products that are installed by a registered gas engineer. Improper installation may void
the warranty. This warranty extends to the original purchaser and subsequent owners, but only while the
product remains at the site of the original installation. The warranty only extends through the first installation of
the product and terminates if the product is moved or reinstalled at a new location.
WHAT WILL RINNAI DO?
Rinnai will repair or replace the product or any part or component that is defective in materials or workmanship,
except as set forth below:
- all repairs must be performed using genuine Rinnai parts.
- all repairs or replacements must be performed by a registered gas engineer.
Replacement of the product or replacement of the heat exchanger may only be authorised by Rinnai.
Rinnai does not authorise any person or company to assume for it any obligation or liability in connection with
the replacement of a product or heat exchanger. If Rinnai determines that repair of a product is not possible,
Rinnai will replace the product with a comparable product, at Rinnai’s discretion. If a component or product
returned to Rinnai is found to be free of defects in material or workmanship, or damaged by improper
installation the warranty claim may be denied.
HOW DO I GET SERVICE?
Contact your supplier or Rinnai Italy.
Proof of date of purchase is required to obtain warranty service. You can show proof of purchase with a dated
invoice or by completing and returning the enclosed warranty registration card.
Receipt of warranty registration by Rinnai will constitute proof-of-purchase for this product. However, warranty
registration is not necessary in order to validate this warranty.
WHAT IS NOT COVERED?
This warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration,
misapplication, acts of God, improper installation, improper maintenance or service, inadequate water quality,
scale buildup, freeze damage or for any other causes other than defects in materials or workmanship. This
warranty does not apply to any product whose serial number or manufacture date has been defaced.
Rinnai is not liable for any special, incidental, indirect or consequential damages that may arise, including
damage to person or property, loss of use, failure to install drain pan under unit, or inconvenience.
This warranty does not effect your statutory rights as defined by European and Italian laws.
WARRANTY
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