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Rinnai E- Series User Manual

Rinnai E- Series
60 pages
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1
008082013GW
E- Series Boiler
Troubleshooting Manual
WARNING
There are a number of live tests that are required when fault finding this product. Extreme care should be used
at all times to avoid contact with energized components inside the product.
You MUST be a qualified service person before proceeding with these test instructions.
Before checking resistance readings, turn off power source to unit and then isolate each item to be checked
from the circuit by unplugging it.
When setting gas pressures on one of these units, please check the complete model number you are trouble-
shooting. Gas pressures and dip switches can vary among models. Always check the rating plate for complete
information and follow directions.
If any of the
original wire as supplied with the appliance must
be replaced, it must be replaced with type 18 AWG wire or its
equivalent.
Label all wires prior to disconnection when
servicing controls. Wiring errors can cause
improper and dangerous operation.
CAUTION
Question and Answer IconNeed help?

Do you have a question about the Rinnai E- Series and is the answer not in the manual?

Rinnai E- Series Specifications

General IconGeneral
Fuel TypeNatural Gas or Propane
InstallationWall-mounted
TypeCondensing
VentingDirect Vent
DimensionsVaries by model
WeightVaries by model
Warranty12 years heat exchanger, 5 years parts
Heating Capacity15, 000 - 199, 000 BTU/h
Vent TypeDirect Vent

Summary

Boiler Component Identification

Diagram of Boiler Parts

Illustrates and labels the main components of the Rinnai E-Series boiler.

Troubleshooting: Codes and Indicators

Error and Blocking Code Overviews

Lists and explains common blocking (bL) and error (E) codes, fuse errors, and indicators.

Temperature Sensor Explanations

Provides descriptions for various temperature sensors (T1-T5) used in the boiler.

Troubleshooting Blocking Codes (bL Series)

Blocking Code bl05: Outdoor Sensor Issue

Addresses the bl05 code related to the outdoor sensor connection or absence.

Blocking Code bl11: CH Temp Difference

Troubleshooting for repeated max temp difference between supply and return sensors for CH.

Blocking Code bl12: HW Temp Difference

Troubleshooting for repeated max temp difference between supply and return sensors for HW.

Blocking Code bl60: Parameter Setting

Indicates incorrect parameter setting for boiler power (Btu).

Blocking Code bl67: Sensor Temp Difference

Detects temperature difference between T1 and T2 sensors when burner is off.

Blocking Code bl80: Flue Sensor High Temp

Indicates T5 sensor reading too high flue gas temperature, check vent blockage.

Blocking Code bl81: Flue Sensor Moisture

Relates to flue gas plug moisture issues affecting sensor readings.

Blocking Code bl82: Flue Sensor Issue

Similar to bl81, indicates potential flue gas sensor issues due to moisture.

Blocking Code bl84: Flue Gas Thermostat Open

Indicates an open flue gas thermostat contact, often parameter-related.

Blocking Code bl85: No Water Flow Detected

Occurs when no water flow is detected, often due to pump or pressure issues.

Blocking Code bl86: Power Supply Frequency

Occurs when power supply frequency deviates from the norm.

Troubleshooting Error Codes (E Series - Part 1)

Error Code E00: Flame Formation

Indicates poor flame formation despite detected ionization flow, often a wiring issue.

Error Code E01: 24 Volt Short Circuit

Indicates a short circuit within the 24-volt components of the boiler.

Error Code E02: No Flame Formation

Occurs when the boiler fails to ignite gas or receive gas, leading to no flame formation.

Error Code E03: Control Unit Error

Indicates a control unit error, possibly a disconnected connector to the gas valve or wiring harness defect.

Error Code E04: Program Error

Signifies that the controller has detected a program error, often after power cycling.

Error Code E05: Voltage Stability

Indicates a control unit error, potentially due to unstable 120V power supply.

Error Code E07: Anticipation Wire Not Present

Occurs when the anticipation resistance wire is not present, typically with power-stealing thermostats.

Error Code E11: Interface/Cable Error

Indicates incorrect data due to poor connection between control unit and display or faulty interface.

Error Code E12: High Limit Stat / High Supply Temp

Indicates a high limit stat is open or supply temperature is excessively high.

Error Code E13: Control Unit Software Error

A software error within the control unit, requiring replacement of the control unit.

Troubleshooting Error Codes (E Series - Part 2)

Error Code E14: T3 Flow Sensor or Controller Failure

Indicates a failure in the T3 flow sensor or the controller, often related to ground connection.

Error Code E18: Max Flow Temperature Exceeded

Occurs when the maximum flow water temperature (T1) exceeds 212°F.

Error Code E19: Max Return Temperature Exceeded

Occurs when the maximum return water temperature (T2) exceeds 212°F.

Error Code E24: T1/T2 Swapped or Temp Failure

Indicates T1 and T2 sensors may be swapped or a temperature failure has occurred.

Error Code E26: MCBA/Main Board Replacement

Requires replacement of the MCBA board or the main board due to an error.

Error Code E28: No Fan Motor Feedback

Indicates no feedback signal from the fan motor, meaning the fan is not running.

Error Code E29: Negative Vent Pressure

Occurs due to negative pressure in the vent system, possibly related to fan spin or venting issues.

Error Code E31: Supply Sensor T1 Short Circuit

Indicates a short circuit in the supply sensor T1, usually indicated by low ohm reading.

Error Code E32: Return Sensor T2 Short Circuit

Indicates a short circuit in the return sensor T2, usually indicated by low ohm reading.

Troubleshooting Error Codes (E Series - Part 3)

Error Code E36: Supply Sensor T1 Open Circuit

Indicates an open contact for the supply sensor T1, shown by infinite ohm reading.

Error Code E37: Return Sensor T2 Open Circuit

Indicates an open contact for the return sensor T2, shown by infinite ohm reading.

Error Code E41: Control Unit Software Error

A software error within the control unit, requiring controller replacement.

Error Code E42: Control Unit Software Error

A software error within the control unit, requiring controller replacement.

Error Code E44: Electrical Short/Water Damage

Indicates an electrical short circuit, possibly due to water damage on the MCBA.

Error Code E68: No Parameters/E-Prom Blank

Signifies no parameters present, meaning the E-Prom has no program or is blank.

Error Code E69: No Software Present

Indicates that no software is present on the MCBA or display/EPROM.

Error Code E80: High Flue Gas Temperature

Indicates the T5 sensor reading too high flue gas temperature, possibly due to moisture.

Error Code E115: MCBA Board Replacement

Requires replacement of the MCBA board due to an error.

Fuse Check and Replacement

Instructions for checking and replacing the low voltage fuse on the PC board.

Additional Troubleshooting Scenarios (Part 1)

No Domestic Hot Water Issues

Troubleshooting steps when central heating works but there is no domestic hot water.

No Central Heating Issues

Troubleshooting steps when hot water works but there is no central heating.

Unrequested Central Heating Activation

Addresses central heating getting hot without being requested, often a pump program issue.

Additional Troubleshooting Scenarios (Part 2)

Insufficient Hot Water Quantity

Troubleshooting steps for when there is an insufficient quantity of hot water.

DHW Temperature Drop

Addresses temperature drop issues with Domestic Hot Water (Combi) systems.

Radiator Heating Problems

Troubleshooting steps for radiators not getting hot enough or warming up too slowly.

O2 Setting Adjustment Procedure

Checking and Adjusting O2 Percentage

Details the procedure for checking and adjusting the O2 percentage for commissioning and fault finding.

Boiler Control System Overview

Display Modes and Operation Indicators

Explains the Good-state, Technical Readout, and Operation Indication modes of the boiler display.

Boiler Control Panel Functions

Explanation of Function Buttons

Describes the functions and operations of each button on the boiler control panel.

Starting Up: Boiler Filling and De-aeration

Water System Requirements for Filling

Outlines requirements for the water system, including cleaning, flushing, and water quality.

Starting Up: Boiler Filling and De-aeration (Continued)

Freeze Protection and Approved Additives

Details freeze protection requirements using glycol and lists approved antifreeze and inhibitors.

Heating System Filling Procedure

Water Pressure Monitoring and Adjustment

Explains how to fill the system, monitor water pressure, and handle low/high pressure indications.

Altering Boiler Adjustments

Installer Level Access and Parameter Adjustment

Describes how to access installer level and adjust various boiler parameters.

Boiler Modes and Data Reference

Info, Service, and Error Mode Parameters

Lists and describes parameters for Info, Service, and Error modes for system diagnostics.

Factory Settings and Reset Procedures

Activating Factory Settings Procedure

Procedure for resetting all boiler adjustments back to their original factory settings.

Boiler Isolation Procedures

Turning Off Boiler Components

Instructions on how to isolate the boiler by switching off its main components.

Service Interval Management

Resetting the Service Interval Counter

Steps to reset the service notification and countdown after 4000 hours of use.

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