RoboSense LiDAR RS-Helios-16P

Questions and Answers

D
Daniel HigginsAug 15, 2025
What to do if RoboSense Robotics LiDAR rotates but there is no data output?
- B
  beckerericaAug 16, 2025
  If your RoboSense Robotics LiDAR is rotating but not outputting data, try the following: * Ensure the network connection is stable. * Verify that your computer's network configuration is correct. * Use software like Wireshark to check if the packet output is normal. * Disable firewalls and security software that might be blocking the network. * Confirm the power supply is working correctly. * Restart the sensor.
L
Lisa RodriguezAug 19, 2025
Why am I experiencing frequent data dropouts with my RoboSense Robotics LiDAR?
- I
  ismithAug 19, 2025
  Frequent data dropouts with your RoboSense Robotics LiDAR might be due to: * Excessive network traffic or collisions. * Other network devices sending too many broadcast packets, slowing down the sensor. * The computer or interfaces not being fast enough to handle the packet flow. To troubleshoot, try removing other network devices and connecting the sensor directly to the computer to see if the packet loss stops.
B
Benjamin SimonAug 21, 2025
What to do if RoboSense Robotics LiDAR keeps restarting at startup?
- B
  Benjamin GreenAug 22, 2025
  If your RoboSense Robotics LiDAR keeps restarting, check the following: * Ensure the input power connection and polarity are correct. * Verify that the input power supply meets the requirements (12V voltage input, input current ≥2A). * Check if the mounting base of the device is level and that the fixing screws at the bottom of the LiDAR are not too tight.
T
Taylor RobinsonAug 25, 2025
How to fix the issue when I can see data in Wireshark but no point cloud in RoboSense Robotics RSVIEW?
- H
  hollyhallAug 26, 2025
  If you see data in Wireshark but no point cloud in RSVIEW, try these solutions: * Disable the computer firewall and allow RSVIEW to bypass it. * Ensure the computer's IP address matches the LiDAR's IP address. * Verify that the Data Port setting in RSVIEW is correct. * Confirm that the RSVIEW installation directory and configuration file storage directory only contain English characters.
E
Elizabeth ArnoldAug 27, 2025
How to troubleshoot RoboSense Robotics GPS/PTP synchronization issues?
- E
  Erica RobinsonAug 27, 2025
  To troubleshoot GPS/PTP synchronization issues with your RoboSense Robotics system, ensure the following: * The synchronization mode is correctly set on the web page. * The GPS baud rate is 9600bps and serial port is set to 8N1. * The GPS signal level is 3.3V TTL or RS232. * The 1PPS pulse is continuous and correctly connected. * The GPRMC message of NMEA is correct. * The GPS and Interface Box share the same ground. * The GPS has received a valid message. * The GPS module is outdoors. * The PTP Master synchronization protocol complies with the current PTP protocol. * The PTP Master is working properly.
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Eric BrownAug 31, 2025
What to do if RoboSense Robotics LiDAR motor does not rotate?
- J
  Jeffrey McdonaldAug 31, 2025
  If the LiDAR motor is not rotating, check the following: * Verify that the LED indicators on the Interface Box are normal. * Ensure the connection cable between the Interface Box and the LiDAR is not loose.
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Gina ColemanSep 2, 2025
What to do if there is no data output when RoboSense Robotics sensor is connected to a router?
- M
  marycantuSep 3, 2025
  If you experience no data output when the sensor is connected to a router, turn off the DHCP function of the router or set the IP address of the sensor to the correct IP address within the router's network.
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josephvelazquezSep 5, 2025
What does it mean if the red LED indicator in the RoboSense Robotics Interface Box is off or blinking?
- M
  Mrs. Alyssa CollinsSep 5, 2025
  If the red LED indicator in the Interface Box is off or blinking, check whether the input power connection and polarity are normal.
J
Jessica CruzSep 8, 2025
Why does RoboSense Robotics RSVIEW software output the point cloud into a ray?
- R
  Ronald MorrisSep 9, 2025
  If you are using a Windows 10 system, set RSVIEW to run in Windows 7 compatibility mode.
K
Kevin JohnsonSep 12, 2025
Why is there a fixed blank area that continuously rotates in the RoboSense Robotics point cloud?
- J
  Jade HubbardSep 12, 2025
  This is normal behavior. The ROS driver performs frame display according to a fixed number of packets, and the blank part of the data will be displayed in the next frame.

Summary

Revision History

Terminologies

Manufacturer Information

Disclaimer of Liability

Certifications

Safety Notices

Laser Safety

Standards and precautions for laser product safety.

General Safety Instructions

Instructions for retaining, heeding warnings, and servicing.

Helios Series Products

Product Appearance and Interface

Product Appearance

Visual description and coordinate system of the LIDAR.

Aviation Plug and Pin Definition

Details of the aviation plug's pins and their functions.

Interface Box Overview

Description of the interface box, its LEDs, and connectivity.

Interface Box Power and Ports

Details on power supply, RJ45 Ethernet, and GPS interfaces.

Interface Box GPS Port Definition

Defines the pins and functions for the GPS port.

Unboxing & Installation

Standard Package Contents

Lists the items included in a standard factory package.

Sensor Mounting Procedure

Details on how to mount the LIDAR sensor, including screws and pins.

Mounting Requirements and Rigidity

Screw specs, flatness, pin height, and bracket rigidity requirements.

Quick Connection Guide

How to configure network settings and establish communication.

Sensor Specifications and Features

Sensor Specification Parameters

Detailed technical parameters of the sensor.

Point Cloud Display

Ranging Capability per Channel

Table showing vertical angles and range capabilities per channel.

Coordinate Mapping for Point Cloud

Formulae for converting polar to Cartesian coordinates for point cloud.

Reflectivity

Laser Return Modes

Laser Return Modes Principle

Explains different laser return modes and their impact.

Return Mode Flag Mapping

Table mapping flags to specific return modes.

Phase Locking

Phase Locking Settings Illustration

Illustrates different phase settings for the sensor.

Time Synchronization Methods

GPS Time Synchronization Process

Details the process of synchronizing time using GPS signals.

GPS Receiver Interface Usage

Explains how the GPS_REC interface is used for time sync.

GPS Receive Pin Definitions

Details the pin definitions for the GPS receive interface.

GPRMC Data Sentence Structure

Standard format of the GPRMC sentence used for GPS data.

PTP Time Synchronization Overview

Explains Precision Time Protocol for high-precision synchronization.

PTP Synchronization Wiring Method

Compares PTP advantages and outlines wiring steps.

Communication Protocol

Protocol Overview (MSOP & DIFOP)

Details the MSOP and DIFOP protocols used for communication.

MSOP and DIFOP Packet Structures

Explains the structure of MSOP and DIFOP UDP packets.

MSOP Header Structure Details

Details the fields and structure of the MSOP packet header.

MSOP Data Blocks (Single Return)

Describes the structure of data blocks in MSOP packets.

MSOP Data Blocks (Dual Return)

Describes the structure of data blocks in MSOP packets.

Channel Data Format Description

Details the format of distance and reflectivity data within a channel.

MSOP Packet Analysis

Calculate Distance from Data

Steps to calculate distance from MSOP packet data.

Calculate Azimuth from Data

Steps to calculate azimuth from MSOP packet data.

Azimuth Value Description

Explains how azimuth values are recorded and their resolution.

Azimuth Value Interpolation Method

Method for interpolating azimuth values for missing sequences.

MSOP Tail Structure Details

Details the structure of the MSOP packet tail.

Device Info Output Protocol (DIFOP)

DIFOP Packet Structure Details

Details the structure and fields of a DIFOP packet.

Vertical Angles and Point Time Calculation

Channel Number and Vertical Angle Mapping

Describes the vertical field of view and channel mapping.

Exact Point Time Calculation Method

Explains how to calculate the exact timing of laser points.

Troubleshooting

Troubleshooting Common Issues

Lists common issues like LED status, motor rotation, and data output problems.

Troubleshooting Frequent Data Dropouts

Troubleshooting steps for intermittent data loss.

Troubleshooting Sync Issues

Solutions for problems with GPS or PTP time synchronization.

Troubleshooting Data Output & Display

Addresses issues like no output or incorrect point cloud display.

Web Interface Operation

Web Interface: Device Information

Displays current LiDAR status and version information.

Web Interface: Parameter Settings

Allows configuration of IP, ports, return mode, and other parameters.

Web Interface: Diagnostic Screen

Monitors real-time sensor status like voltage, current, temp, and speed.

Web Interface: System Upgrade

Allows updating firmware for top board, bottom board, software, web, and motor.

Web Interface: Firmware Update Process

Describes the steps and confirmation of a successful firmware update.

Information Registers

Information Registers: Motor Speed & Ethernet

Defines registers for motor speed, IP addresses, MAC address, and ports.

Info Registers: Firmware Versions & Angles

Registers for firmware versions and corrected angles.

Info Registers: Corrected Vertical Angle Details

Details the structure and calculation for corrected vertical angles.

Info Registers: Horizontal Angle & Serial Number

Registers for corrected horizontal angles and the LiDAR serial number.

Info Registers: Status & UTC Time

Registers for monitoring current status like voltage and UTC time.

Info Registers: Status Details

Details calculation formulas for voltage and other status parameters.

Info Registers: Fault Diagnosis Registers

Registers for fault diagnosis, including temperature and status indicators.

Info Registers: Fault Diagnosis Details

Details GPS and status bit definitions for fault diagnosis.

Info Registers: GPRMC Packet Format

Describes the ASCII format of GPRMC data packets.

RSView Software Usage

RSView: Software Features

Lists capabilities of RSView for data acquisition and visualization.

RSView: Software Installation

Instructions for downloading and installing the RSView software.

RSView: Network Setup

Steps to configure network settings for RSView to connect to the LiDAR.

RSView: Visualize Streaming Data

Guide on how to connect and view live sensor data in RSView.

RSView: Capture Streaming Data to PCAP

Steps to record and save streaming sensor data into a PCAP file.

RSView: Replay Captured Data

How to replay and analyze previously saved PCAP files in RSView.

RSView: Set Data Port

How to configure RSView to use the correct MSOP and DIFOP port numbers.

ROS&ROS2 Integration

ROS;ROS2 Integration: Software Installation

Steps to install Ubuntu, ROS, ROS2, and libpcap-dev.

ROS;ROS2 Integration: Compile Driver

Instructions for obtaining and compiling the RoboSense LiDAR driver package.

ROS Integration: Compilation Steps

Steps for compiling the driver package in a ROS environment.

ROS2 Integration: Compilation Steps

Steps for compiling the driver package in a ROS2 environment.

ROS Integration: Configure PC IP

Steps to set the computer's IP address for ROS/ROS2 connection.

ROS Integration: Real Time Display

Guide to displaying point cloud data in real time using ROS.

ROS Integration: View Offline Data

Instructions for parsing and displaying offline PCAP files using rslidar_sdk.

Mechanical Drawings

Sensor Cleaning Guide

Sensor Cleaning: Attention Points

Important precautions before cleaning the sensor.

Sensor Cleaning: Required Materials

Lists the necessary materials for cleaning the sensor.

Sensor Cleaning: Method

Step-by-step instructions for cleaning the sensor's optical components.