24
Meter Maintenance and Troubleshooting
6
The meter will not turn on or the display
is blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged / Meter is
defective.
Contact Roche.
• Extreme temperatures.
Move the meter to a location within the
stated temperature limits.
The meter has timed out with a USB
connection.
Remove the USB cable and press the
power/set button to resume testing or
review test results.
memory
There are no test results in range for the
selected data.
The meter is connected to a PC and a
blood glucose or control test cannot be
performed.
EITHER remove the USB cable and
perform a blood glucose or control test
OR remove the test strip and start a
data transfer.
The meter was unable to pair with a
mobile device.
Retry the pairing.
Blood glucose may be higher than the
measuring range of the system.
See the Unusual Blood Glucose Results
section in the chapter Blood Glucose
Tests.
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