To Next PageTo Next PageWhy can't I send data from my Roche Accu-Chek Guide in Flight Mode?
If your Roche Blood Glucose Meter shows that data cannot be sent to a paired device because the meter is in Flight Mode, retry the data transfer when the meter is not in Flight Mode.
What to do if blood was applied too early to the Roche Accu-Chek Guide Blood Glucose Meter?
If you applied blood or control solution to the test strip before the 'Apply drop' message appeared on your Roche Blood Glucose Meter, discard the test strip and repeat the blood glucose or control test using a new test strip.
What to do if my Roche Accu-Chek Guide Blood Glucose Meter shows a test strip error?
If you receive an error message on your Roche Blood Glucose Meter indicating a meter or test strip error, repeat the blood glucose test. If the error persists, perform a control test using a control solution and a new test strip. If you continue to receive the error message, use an alternate method for testing your blood glucose, such as a backup meter and test strip.
What to do if my Roche Blood Glucose Meter says the test strip is damaged?
If your Roche Blood Glucose Meter displays a message indicating the test strip may be damaged, not properly inserted, or was previously used, remove and reinsert the test strip. If the issue continues, replace the test strip with a new one.
What to do if the Roche Accu-Chek Guide shows a temperature error?
If your Roche Blood Glucose Meter displays a message indicating the temperature is above or below the proper range for the system, refer to the test strip package insert for system operating conditions. Move to an area with the appropriate conditions and repeat the blood glucose or control test.
What to do if my Roche Accu-Chek Guide shows an electronic error?
If an electronic error occurs on your Roche Blood Glucose Meter, remove the batteries, press and hold the seconds button, and reinsert the batteries. Then, perform a blood glucose or control test.
Why won't my Roche Blood Glucose Meter transfer results to my device?
If your Roche Blood Glucose Meter shows that blood glucose results were not transferred to a paired device, make sure the paired device is within range of the meter and turned on.
What to do if Roche Accu-Chek Guide Blood Glucose Meter connection to PC was lost?
If the connection between your Roche Blood Glucose Meter and PC was lost, disconnect and reconnect the USB cable and retry the connection. If the connection is lost again, contact the Accu-Chek Customer Care Service Center at 1-800-858-8072.
What happens if a Roche Blood Glucose Meter setting was changed in Flight Mode?
If your Roche Blood Glucose Meter shows that a meter setting was changed while in Flight Mode, the setting change will not take effect until Flight Mode is turned off.
How to fix pairing issues on a Roche Accu-Chek Guide Blood Glucose Meter?
If your Roche Blood Glucose Meter was unable to pair with a device, retry the pairing process.
General| Brand | Roche |
|---|---|
| Model | Accu-Chek Guide |
| Category | Blood Glucose Meter |
| Language | English |
Describes the Accu-Chek Guide meter system, its components, intended use, and target users.
Highlights critical safety warnings including choking hazards, battery safety, and risks associated with sharing the device.
Outlines limitations such as hematocrit levels, neonatal use, and specific medical conditions where the meter should not be used.
Offers contact information for customer support and resources for help with the Accu-Chek Guide system.
Provides guidance on testing yourself or others, and precautions related to sharing the testing device.
Offers specific advice for caregivers of diabetic patients using the Accu-Chek Guide system.
Details essential steps and checks to perform before commencing blood glucose testing with the meter.
Details the physical components of the Accu-Chek Guide meter, including front, back, and side views.
Explains the functions of the Back, Up/Down Arrow, and Power/Set/OK buttons for meter operation.
Illustrates and explains the various symbols and indicators displayed on the meter screen.
Provides step-by-step instructions for selecting the display language on the Accu-Chek Guide meter.
Details how to use the lancing device, adjust depth settings, and prepare it for lancing.
Provides a visual guide on how to correctly insert a new lancet into the Accu-Chek Softclix lancing device.
Contains essential notes and warnings regarding the safe and proper use of the lancing device and lancets.
Step-by-step instructions for performing a blood glucose test using the Accu-Chek Guide system.
Guides users on how to interpret LO (low) and HI (high) blood glucose results and the necessary actions.
Explains how to add comments to blood glucose results to aid in pattern analysis and diabetes management.
Provides guidelines and warnings for performing blood glucose tests from alternative sites like the palm or upper arm.
Details the common symptoms associated with low blood glucose (hypoglycemia) and high blood glucose (hyperglycemia).
Identifies specific scenarios when performing a control test is recommended to ensure meter accuracy.
Provides details on using, storing, and discarding Accu-Chek Guide control solutions.
Outlines the procedure for performing a control test to verify meter and test strip functionality.
Guides users on interpreting and troubleshooting out-of-range control results for accurate testing.
Offers a troubleshooting guide for common issues encountered when performing control tests.
An overview of the customizable settings available on the Accu-Chek Guide meter for personal preferences.
Details how to set the meter's time and date, and configure the beeper for alerts.
Explains how to set personalized target blood glucose ranges for tracking results.
Guides users on setting up and utilizing the Patterns feature for analyzing blood glucose trends.
Details how to set up and manage both general test reminders and post-meal reminders.
Instructions for configuring the display of the last test result and changing the meter's language.
Explains how to access and scroll through the logbook to view stored blood glucose test results.
Guides users on analyzing average blood glucose results and target percentage adherence over various time frames.
Details how to track and view blood glucose results that are low or high compared to target ranges.
Explains how the meter detects and displays patterns based on blood glucose results and comments.
Provides instructions for transferring data wirelessly or via a USB cable to a computer or other device.
An overview of the meter's wireless features for synchronizing diabetes information with mobile devices.
Guides users through the initial process of pairing the Accu-Chek Guide meter with a compatible device.
Details how to manage paired devices, set default devices, configure auto-send and sync time, and delete pairings.
Explains the difference between cleaning (removing dirt) and disinfecting (reducing microorganisms).
Specifies the approved product for cleaning and disinfecting the meter and lancing device.
Provides detailed instructions on how to properly clean and disinfect the Accu-Chek Guide meter.
Outlines the procedure for cleaning and disinfecting the Accu-Chek Softclix lancing device.
Describes how the meter performs self-tests upon startup and general maintenance tips.
Step-by-step guide on how to safely replace the batteries in the Accu-Chek Guide meter.
Provides a comprehensive guide to understanding and resolving various error messages displayed by the meter.
Addresses common troubleshooting scenarios such as data transfer failures, pairing issues, and low battery warnings.
Presents technical specifications, operating ranges, memory capacity, and product limitations.
Details the meter's use of Bluetooth low energy technology for communication and data transfer.
Covers electromagnetic compatibility requirements and compliance with safety standards like FCC and ISO.
Provides information on the proper disposal of meter components and lists relevant references and safety notices.
Explains the meaning of various symbols found on the meter and lists required additional supplies.
Outlines the terms of the 30-day money-back guarantee and the 3-year limited warranty for the meter.
Details the service policy for meters not covered by warranty and the procedure for returning the device.
Defines the restricted license for using the Accu-Chek Guide system only with specified test strips.
Specifies the license terms for the Accu-Chek Softclix system and provides patent information.
