52
Meter Maintenance and Troubleshooting
9
The meter will not turn on or the display is
blank.
• Batteries are dead.
Insert new batteries.
• Display is damaged. / Meter is
defective.
Contact the Accu-Chek Customer Care
Service Center at 1-800-858-8072.
• Extreme temperatures.
Move the meter to a location within the
stated temperature limits.
The meter is connected to a PC and a test
cannot be performed.
EITHER remove the USB cable and
perform a test OR remove the test strip
and start a data transfer.
The connection between the meter and
PC was lost.
Disconnect and reconnect the USB cable
and retry the connection. Contact the
Accu-Chek Customer Care Service Center
at 1-800-858-8072 if the connection is
lost again.
There is no connection between the meter
and PC.
Connect the USB cable and retry the
connection.
Blood glucose results were not
transferred to a paired device.
Make sure the paired device is within
range of the meter and turned on.
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