17
RF-WHP212
Troubleshooting
Check this list for a possible solution before calling for service.
Problem Solution
My Wireless Headphones
are not working at all (will
not turn on using power
button, no indicator lights
lighting).
• Make sure the batteries are installed correctly and have been charged.
• Try power cycling the docking station by unplugging it and plugging it back in.
• Try another power outlet.
My Wireless headphones
are not charging.
• Make sure that the headphone charging contacts and the docking station
charging pins make contact. You might have to rock them back and forth to
make a good connection. The docking station CHARGING indicator turns red to
indicate the headphones are charging.
No sound
• Check the volume level of the headphones or audio sources connected to the
docking station.
• Make sure that all of the cables are connected correctly.
•Make sure that the POWER/PAIRING indicators of the headphones and
PAIRING indicator on the docking station are lit solidly. If the indicators are
blinking blue, see “Using the headphones” on page 14.
• Check if the audio source has internal/external speaker settings that allow the
internal speakers to be turned off and for the sound to be heard from the
external source (your headphones). If this is the case be sure your audio source
is not set to Mute.
• To maximize your volume level through the system, make sure that your audio
source (for example, a TV or MP3 player) has it’s volume turned up to at least
50% of their volume level.
Sound interference
• Move the docking station slowly to find the best reception position for your
headphones.
• Shorten the distance between your headphones and the docking station. The
maximum distance is 60 feet (20 m), but walls and other obstructions will limit
this distance.
• Make sure that all of the cables are connected correctly.
• It is possible that other devices like cordless phones, microwaves, or wireless
routers may be causing interference. Try turning one device off at a time to
determine which device is causing interference.
• If your cordless phone or wireless router is causing interference, try changing
the channel it is using. Refer to your device’s owner manual.
RF-WHP212_12-0593_MAN_V3.fm Page 17 Thursday, May 31, 2012 7:40 AM
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