10
ROHO Non-powered Mattress Overlays and Accessories Operation Manual
Troubleshooting
For additional assistance, contact your equipment provider, distributor, or Customer Support.
Not Holding Air Inflate the product. Confirm that the inflation valve is completely closed. Inspect the inflation valve(s) and
hose(s) for damage. Look for holes in the product.
- If very small holes or no holes are visible, follow the instructions in the Repair Kit provided with your
product.
- For inflation valve or hose damage, or for large holes or leaks in the product, see the Limited Warranty
supplement, or contact Customer Support.
Not Able To Inflate or
Deflate the Cushion
- Make sure the inflation valve is open.
- Inspect the inflation valve(s) and hose(s) for damage.
Uncomfortable or
Unstable
- Make sure the product is not underinflated or overinflated. Refer to adjustment instructions for the product
in this manual.
- Make sure the air cells are facing the individual.
- Make sure the product is the correct size for the individual and the bed.
- Allow the individual at least one hour to adjust to the product.
The Product Slides on
the Bed
- Make sure that any sections are snapped together.
- Make sure the product is not on a slippery surface.
- If you are using the Overlay Enclosure Cover: Make sure the straps are securely attached to the bed
mattress.
- If you are using the PRODIGY or SOFFLEX 2 without the Overlay Enclosure Cover: Make sure you use the
provided straps to securely attach the overlay to the bed mattress.
Product Appears To
Be Uninflated
An unoccupied product may appear to be underinflated (not enough air) even if it has been inflated and
correctly adjusted for a specific individual. This is because the individual's body mass is not pushing down
on the air cells.
Removing the Cover and Overlay
To remove the Overlay Enclosure Cover and overlay TOGETHER:
1) The individual should transfer to a different surface.
2) Do not unzip the cover. The overlay should stay inside the cover.
3) Unbuckle the straps and remove the cover and overlay from the
bed mattress.
To remove the Overlay Enclosure Cover and overlay
SEPARATELY:
1) The individual should transfer to a different surface.
2) Unzip one side of the cover and fold the top of the cover to
one side.
3) Unsnap and remove the overlay sections from the cover.
4) Unbuckle the straps and remove the cover from the bed
mattress.
To remove the Reusable Overlay Cover: The individual should transfer to a different surface. Pull each corner away from the bed
mattress and overlay.
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