ROHS VCC - Troubleshooting; Post Installation

Virtual Cash Controller
product guide
–
page
8
TROUBLESHOOTING
The
VCC
does not function independently
—
it requires
server
-
installed software to function. Please contact your
software pro
vider before investigating hardware issues.
For
Virt
ual Cash Controller
terminal support,
please
contact 607
-
749
-
2910 or 603
-
744
-
2188 between 8
:00
a.m. and 6
:00
p.m. EST.
or
e
-
mail
tsupport@boscop.com
Initial install
1.
Is the
network link light lit on the rig
ht side of the
terminal
? If
no
, check the cable and connections.
2.
Can you ping the
VCC
unit from the server?
a) Yes
–
check the server software configuration
b) No

Is the network configured to pass broadcast
packets?
Destination port 2613 and source
p
ort 68 must be open for the
terminal
to
contact the server. TCP ports
1234 and 1235
must also be open.

Will another unit work in that same location?

Will that unit work in another location
closer to the server?

Run the
VCC
test program on a lap
top. You
wil
l need a standard Cat5e Ethernet cable.

Is the hardware in the
terminal
working?
Check the LED status on the circuit board
when connected to the net
work.
3.
Does the copier enable when connection is made
with the server software? If not, make sure the
co
pier harness is cor
rect and that the copier is set to
foreign device or key coun
ter mode.
You may use
the copier test function found under the parameters
menu to do this.
4.
Does the
VCC
debit at all? If not, check that the
copier in
terface is correct
with the
terminal
.
5.
Does the
VCC
debit copies incorrectly? Check the
timing parameters (see page 4).
Post installation
1.
Check that the network terminal settings are
correct (you may need to contact the network
administrator locally).
2.
Can you ping
the
VCC
from the print software server?
a)
Yes. Check all software settings.
b)
No. Run the
VCC
diagnostic tool from your
laptop through the Ethernet port (you will need
a standard Cat5e cable
to run the connection
through a hub).
c)
Replace the terminal, if the pr
oblem persists,
change the local hub and get the network
connectivity
verified to your position.
3.
The most common fault is caused by the terminal
setting having been changed inadvertently. Ask the
network ad
ministrator to keep a record of all
terminal
settings for easy reference.
INTERFACING WITH A COPIER
The
VCC
terminal
was designed to be used as a copier
controller and print release station. To function as a
copier con
troller, the
VCC
terminal
requires an interface
harness specific to the copier an
d properly adjusted
interface timing to accurately read the debit pulse.
VCC
Copier harness wiring color
Pin
Wire color
Function
State
1
Red
Copier input 1
Positive
2
Green
Copier input 1
Negative
3
Yellow/Black
Relay 1
NC
4
White
Relay 1
Common
5
B
lack
Relay 1
NO
6
Blue
Copier input 2
Positive
7
Orange
Copier input 2
Negative
8
Brown
Relay 2
NC
or
NO
9
Yellow
Relay 2
Common
10
Grey
Copier input 3
Positive
11
Pink
Copier input 3
Negative
12
Light blue
Copier input 4
Positive
13
Purple
Copier
input 4
Negative
14
Red/Black
5 volts
15
Orange/Black
Ground
Interface modes: standard vs. steering
The
VCC
copier
interface port is a
high density DB 15
;
the pin assignments
can be seen in the copier interface
schematic at the end of this guide.
Yo
ur
VCC
terminal can be set to operate in normally
open or normally closed, default is normally open, t
o
change to the normally closed
setting move jumper JP1
(located near the DB15)
to position
(
2, 3
)
.
The
VCC
terminal can provide up to 8 price lines
prov
ided the server software gives the relevant
command at boot up. There is no requirement to move
jumpers or even open the enclosure to achieve this.