22
Troubleshooting Guide
Problem Potential Cause Solution
Vehicle does not run Battery is low Recharge the battery
Thermal fuse tripped Reset fuse
Snap pins are loose Tighten snap pins
Loose wires or loose
connectors
Ensure the battery connectors
are securely attached. If wires
are loose, contact Customer
Service.
Battery is dead Contact Customer Service
Electrical system is
damaged
Contact Customer Service
Motor is damaged Contact Customer Service
Vehicle only runs for a
short time
Undercharged battery Ensure a secure connection
when the battery is
recharging. Recharge for at
least 8-12 hours.
Overcharged battery Never charge the battery for
more than 30 hours
Battery is old Replace battery
Vehicle runs slowly Battery is not fully
charged
Ensure a secure connection
when the battery is recharging
Battery is old Contact Customer Service to
order replacement battery
Too much weight on
vehicle
Reduce weight on vehicle (35
kg / 77 lb max)
Harsh conditions Operate the vehicle on level
ground and safe surfaces
Completely read through the manual and troubleshooting guide before
contacting Customer Service.
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