RTS TR-1800 - User Manual

Questions and Answers

R
reevessusanAug 14, 2025
How to improve RF range of RTS TR-1800 Intercom System beltpacks?
- J
  Jacob RichardsAug 14, 2025
  To improve the RF coverage of your RTS Intercom System beltpacks, ensure both antennas are tightly connected to the access point. Position the access point so the antennas are away from metal obstructions and have a clear view of the coverage area. The normal polarization of the beltpack and the access point antennas is vertical. Keep the area around the lower half of the beltpack clear of metal tape, as the antennas are located there.
J
Jay DominguezAug 17, 2025
Why can't I download firmware to my RTS TR-1800 access point?
- K
  Kari RayAug 17, 2025
  If you're unable to download firmware to the access point, ensure that the computer with the Firmware Update Tool (FWUT) is on the same network as the access points. If your RTS Intercom System uses DHCP addressing, configure the computer for DHCP as well. Alternatively, if your system uses a static IP address, assign the computer an IP address within the Matrix’s network. Also, verify the Ethernet cable is connected to the access point; a blinking yellow LED should be visible on the AP’s RJ-45 port, and a green light should be near the power jack.
R
Ronald MartinAug 20, 2025
What to do if no DECT connection is displayed on RTS TR-1800 beltpack?
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  Paul FergusonAug 21, 2025
  If your RTS Intercom System beltpack shows no DECT connection, first check that all access points are powered on and have a green light. Make sure the beltpack is within range of an access point. Ensure the beltpack is subscribed to the system and has a Home access point, with its BP ID entered into one of the access point's channels and has an assigned path (OMNEO channel) to the Matrix. Verify the beltpack's zone setup matches the access point's zone. Also, ensure the audio CODEC of the beltpack matches the CODEC of the access point.
B
Bethany CurtisAug 25, 2025
Why is my RTS Intercom System beltpack having audio dropouts?
- A
  Ashley WaltonAug 26, 2025
  If your RTS Intercom System beltpack is experiencing audio dropouts, it could be due to a weak RF connection. Try moving the access points or adding more to improve coverage. The DECT environment might be saturated; try powering down extra DECT devices. If using G.722, an access point supports up to five beltpacks; G.726 supports up to 10. Check for adequate access point overlap for error-free hand-offs and consider Ethernet traffic on a shared network.
I
iromeroAug 27, 2025
How to find RTS Intercom System access points with IPedit?
- K
  Kelly PerezAug 27, 2025
  If you're unable to find the access points with IPedit, it might be because your computer's IP address isn't in the access point's network. Configure your system to use a DHCP server, or if using static addressing, configure your computer with an IP address within the system’s network. Also, ensure the access point has been added to the device catalog in IPedit, is powered on (green Power indicator), and the Ethernet connection is working (blinking LED next to the RJ-45 port).
S
Susan BradyAug 31, 2025
Why is there no audio from my RTS Intercom System beltpack?
- T
  Tara BurgessAug 31, 2025
  If your RTS Intercom System beltpack has no audio, first check the DECT and Matrix connections. Ensure the correct headset is selected in the beltpack audio setup menu (either 5-pin XLR or 3.5mm stereo plug). If using a 3.5mm headset, ensure it has an Electret microphone. Also, check that the microphone audio gain isn't set too low in the Mic. Setup menu; the default is 30%.
C
Cheryl YoderSep 3, 2025
What to do if there are no lights or display shown on RTS Intercom System beltpack?
- C
  chadmartinezSep 3, 2025
  If you see no lights or display on your RTS Intercom System beltpack, check if Dark Mode is active. If so, disable it. Otherwise, adjust the brightness levels for the Talk/Listen buttons, front display, and top display in the beltpack menu. Even at 0%, the front display backlight is still slightly visible in low light.
K
kgreenSep 7, 2025
Why can't I download the firmware update to my RTS TR-1800 beltpack?
- W
  wernerheatherSep 7, 2025
  If you cannot download the firmware update to your RTS Intercom System beltpack, make sure the USB stick is formatted for FAT32. The files to download must be in the root directory of the USB flash drive, not in any folders. Ensure the file has the correct file extension (.bin for Applications, .kpf for Unicode Fonts, .pnm for Splash Image, .dct for DECT). If the USB flash drive is damaged or corrupted, replace it.
K
Kevin BrownSep 10, 2025
What to do if no matrix connection on RTS Intercom System beltpack?
- T
  Terry BrowningSep 10, 2025
  If there is no matrix connection on your RTS Intercom System beltpack, ensure the matrix is on and fully booted, which may take several minutes. Verify the Ethernet connection from the access point to the matrix is active. If the RF DECT link is down, the Matrix connection will also be down.

Summary

Important Safety Instructions

Certification Information

FCC Compliance

Device accepted under United States Federal Communication Commission Part 15.

Industry Canada Compliance

Device certified to Industry Canada RSS-213 and ICES-003.

European Directives Compliance

Equipment compliant with RoHS, WEEE, and RED directives.

Introduction to ROAMEO System

General Description and Features

Overview of the ROAMEO system's capabilities, including comms, roaming, and DECT.

TR-1800 Beltpack Details

TR-1800 Reference View and Controls

Details of the TR-1800 beltpack's front and back panel controls and displays.

TR-1800 Connections

Description of TR-1800 connectors including XLR, 3.5mm auxiliary, USB, and charging jacks.

TR-1800 Specifications

Detailed technical specifications for the TR-1800 beltpack, including audio modes, RF, and environmental.

AP-1800 Access Point Details

AP-1800 Reference View and Connections

Reference view of the AP-1800 access point and details of its connectors.

AP-1800 Specifications and Frequencies

Technical specifications for the AP-1800 and information on its RF operating frequencies.

Frequencies of Operation

Details on DECT RF channels used in Europe and North America.

System Overview

System Description and Considerations

Description of the ROAMEO system and factors for system design.

Access Points and Roaming

Types of access points (Home/Visitor) and seamless beltpack roaming between them.

System Configuration Examples

Diagrams illustrating typical small, medium, and large ROAMEO system configurations.

ROAMEO System Setup Checklist

Checklist for setting up the ROAMEO system, covering beltpacks, network, and configuration.

Site Survey Procedures

Site Survey Description and Setup

Purpose and setup of the site survey application for planning RF coverage.

Performing a Site Survey

Steps to conduct a site survey using beltpack RSSI and QF readings for RF coverage.

Installation Guide

Access Point Placement and RF Considerations

Critical placement of APs for RF performance and managing RF signal interactions.

AP-1800 Mounting Options

Recommended mounting methods: wall, ceiling, pole, rail, and free-standing.

Antenna Connection and Powering

Attaching antennas and information on powering the AP-1800 via Ethernet (PoE).

Connecting AP to Intercom System

Configuring OMI and AP-1800 using AZedit and IPedit software for system integration.

Basic Operation

Intercom Key and Display Functions

Understanding key assignments, color codes, and display icons for beltpack operation.

Call Operations and Management

Procedures for making, receiving, and managing calls, including call waiting.

Beltpack Menu Navigation and Settings

Navigating beltpack menus and configuring audio, mic, brightness, and alerts.

Key Assignments and System Setup

Configuring beltpack key assignments locally and system setup options.

Access Point Overview

AP-1800 Front Panel and Reset Functions

Description of AP-1800 front panel components and the reset button functionality.

IPedit Configuration and Requirements

Software requirements and overview of the IPedit interface for device configuration.

Device Information and Configuration Fields

Displaying and configuring device details like IP address, Netmask, MAC, and DECT settings.

Status, DECT, and Channel Configuration

Interpreting status indicators and configuring DECT and channel parameters for APs.

Maintenance Procedures

Access Point Maintenance

Updating AP firmware, creating systems, replacing APs, and resetting APs.

Beltpack Maintenance

Updating beltpack firmware, splash screen, and performing beltpack resets.

Troubleshooting and Parts

Troubleshooting Common Issues

Solutions for common problems like RF range, DECT connection loss, and audio dropouts.

Accessories and Replacement Parts

List of available accessories and replacement parts for the ROAMEO system.

RTS TR-1800 Specifications

General

Brand	RTS
Model	TR-1800
Category	Intercom System
Language	English

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