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B) Exclusions From Guarantee
SAGEMCOM shall have no liability under the guarantee in respect of:
• Damage, defects, breakdown or malfunction due to one or more of the following:
- Failure to properly follow the installation process and instructions for use
- An external cause to the equipment (including but not limited to: lightening, fire, shock, vandalism, inappropriate
conditions of electrical network or water damage of any nature)
- Modifications made without the written approval of SAGEMCOM
- Unsuitable operating conditions, particularly of temperature and humidity
- Repair or maintenance of the equipment by persons not authorised by SAGEMCOM
• Wear and tear from normal daily use of the equipment and its accessories
• Damage due to insufficient or bad packaging of equipment when returned to SAGEMCOM
• Usage of new versions of software without the previous approval of SAGEMCOM
• Work on any equipment or software modified or added without the prior written consent of SAGEMCOM
• Malfunctions not resulting from the Equipment or from software installed in user workstations for the purpose of
use of the equipment.
Communication problems related to an unsuitable environment including:
- Problems related to access and/or connection to the Internet such as interruptions by access networks or
malfunction of the line used by the subscriber or his correspondent
- Transmission faults (for example poor geographical coverage by radio and TV transmitters, interference or poor
line quality)
- Local network faults (wiring, servers, workstations) or the failure of the transmission network (such as but not
limited to interferences, fault or poor quality of the network)
- Modification of the parameters of the cellular or broadcast network carried out after the sale of the Product
• Normal servicing (as defined in the user guide supplied with the equipment) as well as malfunctioning due to
servicing not being carried out. Servicing costs are in any event always borne by the customer.
• Malfunctions resulting from the usage of products, consumables or accessories not compatible with the
equipment.
C) Out of Guarantee Repairs
In the cases set forth in B) as well as after expiry of the guarantee period, the customer must ask the Authorised
SAGEMCOM Repair Centre for a cost estimation prior to work being carried out.
In such cases, the repair and delivery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in writing with the customer and only for the United Kingdom and
Ireland.
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