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Chapter 07
Troubleshooting guide
Problems and solutions
Source window (HDMI) issue
Blank spaces are found on all four sides of the screen
when an HDMI cable is connected to the product and
PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,
the graphics card driver to the latest version.
The images on the screen look distorted. Check the connected cable. Compatibility is not guaranteed if you use a cable that has not
been supplied by Samsung.
The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to
'Preset timing modes'.
There are shadows or ghost images left on the screen.
White does not really look white. Go to Picture and adjust the White Balance settings.
The product will turn off automatically. Make sure the power cable is connected properly to the product and power outlet.
$ Test your product as follows before
calling Samsung Customer Service
Center. If the problem persists,
contact Samsung Customer
Service Center.
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