Troubleshooting
You can check for software updates and, if necessary, reset services on your device.
Software update
Check for and install available software updates for your device. Options may vary
by carrier.
◌
From Settings, tap Software update for the following options:
•
Download and install:Check for software updates and install if any are
available.
•
Auto download over Wi-Fi: Automatically download software updates when
the device is connected to a Wi-Fi network.
•
Last update: View information about the installation of the current software.
Reset
Reset device and network settings. You can also reset your device to its factory
defaults.
Reset all settings
You can reset your device to its factory default settings, which resets everything
except the security, language, and account settings. Personal data is not affected.
1.
From Settings, tap General management > Reset > Reset all settings.
2. Tap Reset settings, and confirm when prompted.
Reset network settings
You can reset Wi-Fi, mobile data, and Bluetooth settings with Reset network settings.
1.
From Settings, tap General management > Reset > Reset network settings.
2. Tap Reset settings, and confirm when prompted.
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