Why is there no sound coming from my Samsung HW-J8500?
If no sound is coming from your Samsung Speakers, ensure that the Mute function is off by pressing the (Mute) button. Also, check the volume level and adjust it if it's set to the minimum.
What to do if my Samsung Speakers won't turn on?
If your Samsung Speakers won't turn on, make sure the power plug is properly connected to the outlet.
What to do if my Samsung HW-J8500 subwoofer drones?
If your Samsung Speakers subwoofer drones and vibrates noticeably, adjust the vibration by pressing the WOOFER button on your remote control to change its value (between -12, -6 to +6).
What to do if a function does not work when the button is pressed on Samsung HW-J8500 Speakers?
If a function doesn't work when a button is pressed on your Samsung Speakers, it might be due to static electricity. Disconnect the power plug and then reconnect it.
What to do if my Samsung HW-J8500 remote control is not working?
If your Samsung Speakers remote control isn't working, try replacing the batteries with new ones. Also, make sure you're not too far from the main unit; move closer and try again.
How to fix Samsung Speakers TV SoundConnect pairing failed?
If TV SoundConnect pairing failed on your Samsung Speakers, first ensure your TV supports TV SoundConnect (available on some Samsung TVs released from 2012). Update your TV's firmware. You can also reset the TV SoundConnect connection by pressing and holding the & button for 5 seconds.
General| Audio decoders | DTS, Dolby Digital 5.1 |
|---|---|
| RMS rated power | 350 W |
| Audio output channels | 9.1 channels |
| Audio Return Channel (ARC) | Yes |
| Soundbar speaker RMS power | - W |
| Subwoofer type | Active subwoofer |
| Subwoofer location | Separate |
| Subwoofer connectivity | Wireless |
| Cables included | HDMI |
| Receiver included | No |
| Product color | Black |
| Wall mountable | - |
| Audio formats supported | AAC, FLAC, MP3, OGG, WAV, WMA |
| Consumer Electronics Control (CEC) | Anynet+ |
| Frequency range | 20 - 20000 Hz |
| Apple docking compatibility | Not supported |
| HDMI in | 1 |
| Connectivity technology | Wired & Wireless |
| Power consumption (standby) | 0.3 W |
| Power consumption (typical) | 43 W |
| Package depth | 386 mm |
| Package width | 1510 mm |
| Package height | 341 mm |
| Package weight | 21500 g |
Weight and Dimensions| Depth | 185 mm |
|---|---|
| Width | 1450 mm |
| Height | 61 mm |
| Soundbar weight | 4990 g |
| Subwoofer depth | 180 mm |
| Subwoofer width | 500 mm |
| Subwoofer height | 333 mm |
| Subwoofer weight | 10614 g |
Explore key features: Immersive Surround Sound, Streaming Music, TV SoundConnect, Music Sharing, HDMI, USB, and Bluetooth.
Information regarding Dolby Digital, DTS, and HDMI licences and trademarks.
Essential safety warnings, electrical precautions, and UK power plug wiring guidelines.
General precautions for installation, ventilation, environmental protection, and battery safety.
Defines icons used in the manual and lists accessories for the main unit and subwoofer.
Details on the Power Button, Volume controls, Display, and Source Selection button.
Overview of input/output ports and connection buttons on the rear/bottom panel.
Explanation of remote buttons: Source, Mute, Playback, Sound Control, and Anynet+.
Step-by-step guide for installing the 3V lithium battery in the remote control.
Guide for mounting the soundbar and TV using a wall mount, including compatibility.
Instructions for attaching the soundbar to a TV stand.
Steps for placing the soundbar freely on a surface, including removing stand components.
Guidance on attaching the clamp-wire for neat cable management.
Steps for attaching cover-feet, screws, and rubber feet to the subwoofer.
Procedures for automatic and manual wireless linking of the subwoofer to the main unit.
Setup and operational notes for TV SoundConnect for wireless TV sound.
Connecting the TV using HDMI or Optical cables, including Auto Power Link.
Connecting external devices via HDMI, Optical, AUX cables, and USB for audio playback.
Lists compatible audio codecs, sampling rates, and bit rates for USB playback.
How to select input sources and information on auto power-off conditions.
Connecting, playing music, limitations, and troubleshooting Bluetooth devices.
Steps to disconnect Bluetooth devices and information about Bluetooth technology.
Enables automatic Soundbar turn-on via Bluetooth or Wi-Fi, with setup notes.
Connecting multiple devices wirelessly using the Samsung Multiroom App.
Instructions for updating firmware via USB and troubleshooting display issues.
Details on automatic firmware updates via internet connection.
Troubleshooting for unit not turning on, function not working, or no sound produced.
Resolving remote control problems, TV SoundConnect pairing, and subwoofer LED blinking.
Addressing subwoofer drones, vibrations, and volume adjustment.
Provides general, amplifier, power, and connectivity specifications for the unit.
Information for inquiries regarding open source software licences.
Link to Spotify's third party license information.
Statement of compliance with relevant EU directives.
Details on warranty validity, Samsung's obligations, and authorised repair centers.
Covers non-covered adaptations, exclusions, and consumer statutory rights.
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