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Appendix > Before contacting a service center
Situation Suggested remedies
The display or buttons
do not work
Remove the battery and insert it again.
The memory card has
an error
• Turn off your camera, and then turn it on
again.
• Remove your memory card, and then insert it
again.
• Format your memory card.
See "Cautions when using memory cards" for
more details. (p. 156)
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC
memory card.
SDXC memory cards use the exFAT file system.
Ensure that the external device is compatible
with the exFAT file system before connecting the
camera to the device.
Your computer does
not recognize an
SDXC memory card.
SDXC memory cards use the exFAT file system.
To use SDXC memory cards on a Windows XP
computer, download and update the exFAT file
system driver from the Microsoft website.
Cannot display files
If you change the name of a file, your camera
may not play the file (the name of the file should
meet the DCF standard). If you encounter this
situation, display files on your computer.
Situation Suggested remedies
The photo is blurry
• Ensure that the focus option you set is
suitable for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 151)
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create
unrealistic color. Select the proper White
Balance option to suit the light source. (p. 61)
The photo is too bright
Your photo is overexposed.
• Adjust the aperture value or the shutter
speed.
• Adjust the ISO sensitivity. (p. 60)
• Turn off the flash. (p. 76)
• Adjust the exposure value. (p. 85)
The photo is too dark
Your photo is underexposed.
• Adjust the aperture value or the shutter
speed.
• Adjust the ISO sensitivity. (p. 60)
• Turn on the flash. (p. 76)
• Adjust the exposure value. (p. 85)
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