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Appendix > Before contacting a service center
Situation Suggested remedies
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
• Ensure that HDMI cable is properly connected
to the external monitor.
• Ensure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
• Ensure that the USB cable is connected
correctly.
• Ensure that your camera is switched on.
• Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and
connect it again.
Your computer cannot
play videos
Depending on the software you use, video files
may not play. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer. (p. 142)
Intelli-studio is not
functioning properly
• End Intelli-studio and restart the program.
• You cannot use Intelli-studio on Macintosh
computers.
Situation Suggested remedies
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.
Auto Focus does not
work
• Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half pressing
[Shutter].
• Subject is too close. Step back from the
subject and shoot.
• The focus mode is set to MF. Switch the
mode to AF.
AEL feature does not
work
AEL feature does not work in t, M, i,
g and s modes. Select another mode to
use this feature.
Lens does not work
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and
re-mount it.
External flash or GPS
does not work
Ensure that the external device is properly
mounted and turned on.
The date & time
settings screen
appears when you
power on the camera
• Set the date and time again.
• This screen appears when the camera’s
internal power source is completely
discharged. Insert a fully charged battery and
wait at least 72 hours in power off status for
the internal power source to be recharged.
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