Samsung QN55LS01RAF - 4-4. Audio Issues: Source and Main Board

4-4. Audio
• Source £ Main Board/T-CON £ Speakers
 Source
• No TV Sound
9 Menu £ Audio £ Speaker Settings set to TV Speaker
• Noisy / Distorted TV Audio
9 Customer Menu £ Support £ Sound Test
- If Sound Test FAILS : (Missing / Noisy Audio)
9 Speakers (compare resistance/quality)
- Compare audio level out to speakers with
multi meter.
9 Replace defective Speakers or Main Board or
Cable.
- If Sound Test OK :
9 Audio Source & External Cables
9 With external Audio Generator (device or App)
9 Other Inputs
• Optical Digital Out Errors
9 Red light from Optical Digital Out.
• If missing replace Main Board
 Main Board
• No HDMI Audio
9 Source / HDMI Cable
• Swap with other HDMI Inputs / Sources.
• Perform EDID Write in Factory Mode (Can restore missing HDMI Audio).
9 Bulletins and Latest rmware on TV.
• If not restored replace Main Board
• Check Audio Format PCM / Dolby based on external Receiver
• ARC Issues
9 HDMI Cable is input to the ARC Designated HDMI port.
9 ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio "Sound Share" Connection Issues
9 Sound Bar is in TV Mode.
• To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-11
4. Troubleshooting