Samsung QN55LS01RAF - 4-6. Smart Hub Connection Issues

4-6. Smart Hub
• Network Test/Gateway Test £ DNS Test £ ISP Blocking £ Samsung Server Test £ Samsung Apps Test
<TV> <Samsung Server><Router> <Internet>
Go to Menu £ Support £ Self Diagnosis £ Smart Hub Connection Test
 Network / Gateway
• If it Fails:
9 TV to Router Connection Test in "Network Trouble shooting"
 DNS Test
• If it Fails:
9 DNS setting in "Network Settings"
• If DNS is set manually:
9 Settings are correct (may be set to 8.8.8.8 to prevent Netix issues)
• If it still fails:
9 DNS Test with setting to Auto Mode
• If it fails both Manual & Auto problem is ISP or Router.
 ISP Blocking
• If it Fails:
9 Internet Service Provider is Active.
9 With DNS setting at 8888.
9 With Hot Spot.
 Samsung Server Test
• If it Fails:
9 Network Status.
• If OK:
9 Reset Smart Hub.
9 Terms of Agreement are accepted.
 Samsung Apps
• If it Fails:
9 Reset Smart Hub.
9 Samsung Apps load correctly.
9 Perform "Apps Reset" in Factory Mode.
9 Go to Smart Hub and complete Terms of Agreement and set up information.
9 Samsung Apps load correctly.
9 Before selecting an App, allow Apps to load or failure wilre-occur.
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4. Troubleshooting