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Samsung S24AM50 Series User Manual

Samsung S24AM50 Series
132 pages
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The colour and the appearance may differ depending on the product, and the specifications are
subject to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
User Manual
S24AM50* S27AM50* S32AM50* S32AM70* S43AM70*
(Singapore only : S24AM506NE /S27AM500NE / S27AM500UE / S27AM501NE /
S32AM500NE / S32AM500UE / S32AM700UE / S43AM702UE)

Table of Contents

Questions and Answers:

Samsung S24AM50 Series Specifications

General IconGeneral
Aspect Ratio16:9
Viewing Angle178°(H)/178°(V)
Resolution1920 x 1080 (FHD)
Brightness250 cd/m²
ConnectivityHDMI
SpeakersNo
VESA Mount100 x 100 mm
Color Support16.7 million
Screen Size24 inches

Summary

Safety Precautions

Electricity and Safety

Guidelines for safe electrical usage and handling of power cords.

Installation

Installation Warnings

Critical warnings about installation near heat sources and packaging hazards.

Operation

Operation Warnings and Cautions

Warnings and cautions about product handling, moving, and assembly.

Cleaning Procedures

Cleaning Guidelines

Step-by-step instructions and precautions for cleaning the product.

Preparations

Attaching the Stand

Detailed steps for assembling the monitor stand for specific models.

Anti-theft Lock

Securing the Product

Steps for securing the product using an anti-theft lock.

Control Panel Overview

Control Menu and Indicators

Explanation of the on-screen control menu and power indicators.

Connections

Port Identification

Identification and description of connection ports on the product.

Connection Guide

Connecting External Devices

Overview of connecting various external devices like audio, video, and PCs.

Internet Connectivity

Network Status and Wireless Setup

Steps to check network status and configure wireless connection.

Mobile Screen Sharing

Tap View Functionality

Method for sharing mobile screen content by tapping the device.

Switching Input Sources

Device Selection and Renaming

How to select and customize connected external devices.

Connection Notes

HDMI Connection Advice

Recommendations and precautions for using HDMI cables and connections.

Connection Notes

USB Type-C and Mobile Connections

Precautions for USB Type-C and mobile device connections.

Samsung Smart Remote

Remote Overview and Pairing

Introduction to the Samsung Smart Remote and its pairing process.

Smart Remote Button Functions

Core Button Operations

Explains buttons like Power, Voice Assistant, and Picture Mode.

Anynet+ (HDMI-CEC)

HDMI-CEC Device Control

How to connect and control external devices via HDMI-CEC.

Input Devices

USB and Bluetooth Connectivity

Instructions for connecting USB and Bluetooth input devices.

Input Device Setup

Virtual Keyboard Usage

How to use the virtual keyboard for text input on the product.

Smart Hub Features

Using Smart Hub

Overview of Smart Hub's capabilities for apps, internet, and media.

Home Screen Navigation

Accessing Home Screen and Quick Settings

Navigating the Home Screen and accessing quick settings.

Home Screen Settings

Search and Apps Management

Finding content and managing installed applications.

Samsung Account Management

Creating and Signing In to Samsung Account

Guide to creating and signing into a Samsung account.

Remote Access

Accessing Your PC Remotely

Accessing your PC or work resources remotely.

Wireless Connectivity Features

Screen Sharing, DeX, Office 365, Cloud Services

Wireless sharing, DeX, Office 365, and cloud service access.

App Service

Managing Apps

Overview of downloading, searching, and managing applications.

Managing Installed Apps

Removing and Adding Apps to Home Screen

Uninstalling apps and adding favorites to the Home Screen.

Multimedia Playback

Playing Media from Storage Devices

Accessing and playing media content from storage devices.

Multimedia Playback

PC, Mobile, USB Media & Sound Mirroring

Playing media from PC, mobile, USB, and streaming mobile audio.

Voice Assistant Usage

Using Bixby

Overview of voice control with Bixby.

Explore Bixby Screen

Navigating Bixby Interface and Settings

Navigating Bixby interface, tutorials, and settings.

Picture and Sound Settings

Picture Quality Adjustments

Options for customizing picture settings and modes.

Advanced Picture Settings

Detailed Picture Adjustments

Detailed adjustments for Brightness, Contrast, Color, and more.

Sound Mode and Expert Settings

Sound Modes and Audio Formats

Selecting sound modes and digital audio output formats.

Sound Support Functions

Speaker Selection and Bluetooth Audio

Choosing audio output speakers and connecting Bluetooth audio devices.

System and Support

Time Functions and Clock Adjustment

Setting the current time and adjusting the clock for DST and time zone.

Energy Saving Functions

Auto Protection and Power Consumption Reduction

Activating screensavers and reducing power consumption via brightness.

Software Updates

Updating Software via Internet, USB, and Auto

Methods for updating product software.

Accessibility Features

Voice Guides and Shortcuts

Overview and activation of voice guides and accessibility shortcuts.

Accessibility Features

Voice Guide Customization and Screen Options

Adjusting voice guide, screen contrast, and font size.

Caption Settings

Caption Display and Customization

Enabling, splitting, selecting language, and customizing digital captions.

Voice Assistant Selection

Choosing a Voice Assistant (Bixby/Google)

Selecting between Bixby or Google Assistant.

External Device and AirPlay Management

Device Management, AirPlay, Factory Reset

Managing devices, using AirPlay, and restoring factory settings.

App Usage Precautions

Read Before Using Apps

Important information and limitations before using apps.

Internet Function Precautions

Read Before Using Internet

Notes and restrictions for using the internet browser.

Wireless Internet Setup

Precautions and Security Protocols

Precautions and security protocols for wireless internet setup.

Media File Playback

File Format Limitations

Supported file types and media playback limitations.

Supported Subtitles

Subtitle and Video Format Compatibility

Lists of supported subtitle formats and video formats with subtitles.

Supported Media Formats

Image, Resolution, Music, and Codec Support

Supported image, resolution, music file types, and codecs.

Supported Video Codecs

Video Codec Details and Restrictions

Details on video codecs, containers, and audio codecs.

Post-Installation Product Settings

Picture Size and Input Signal Mapping

Mapping input signals to picture sizes and modes.

Anti-Theft Lock and UHD Resolutions

Anti-Theft Lock and UHD Signal Support

Instructions for anti-theft lock and UHD signal resolution support.

PC Connection Resolutions

VESA DMT Standards

Guidelines for connecting PCs and VESA DMT standard resolutions.

PC Connection Resolutions

VESA CVT Standards

Guidelines for connecting PCs and VESA CVT standard resolutions.

Video Signal Resolutions

CTA-861 Standards

Table of CTA-861 standard resolutions and timings.

HDR10 Graphics Card Support

Recommended Graphics Cards

Recommended graphics cards for HDR10 support.

Bluetooth Device Usage

Precautions and Restrictions

Precautions and limitations when using Bluetooth devices.

Software Installation

Easy Setting Box and Driver Installation

Information about Easy Setting Box and installing product drivers.

Troubleshooting Picture Issues

Diagnosing Display Problems

Steps to resolve common picture problems using Picture Test.

Troubleshooting Picture Issues

Brightness, Blurring, and Power Off Troubleshooting

Adjusting brightness, resolving blur, and troubleshooting power off issues.

Troubleshooting Picture Issues

Color, Captions, and HDR Troubleshooting

Resolving color issues, captions, and HDR problems.

Troubleshooting Product Display

Power, Image, and Text Clarity Issues

Resolving power issues, distorted images, and blurry text.

Sound and Noise Issues

Diagnosing Audio Problems

Using Sound Test and checking audio connections for sound issues.

Sound and Noise Issues

Audio Interruption and Volume Control

Resolving sound interruptions and external volume control issues.

External Device Connectivity

Troubleshooting Connectivity Errors

Resolving "Mode Not Supported", no audio, and no screen issues.

External Device Connectivity

PC Screen Display and Input Errors

Resolving PC screen flickering, no display, and input errors.

Network Connectivity Issues

Troubleshooting Network Failures

Resolving wireless, wired, IP configuration, and internet connection failures.

Anynet+ (HDMI-CEC) Issues

Troubleshooting HDMI-CEC Functionality

Resolving issues with Anynet+ (HDMI-CEC) functionality.

Remote Control Issues

Troubleshooting Remote Control Malfunctions

Steps to resolve remote control and external device operation issues.

App and Media File Issues

Troubleshooting App and Media Playback Problems

Resolving common app issues and media file playback errors.

Voice Assistant Issues

Troubleshooting Voice Command and Recognition

Resolving voice command and recognition issues with assistants.

Other Product Issues

Resolving Miscellaneous Problems

Resolving issues like product heat, plastic smell, stand wobble, and settings reset.

Product Diagnostics and Resets

Diagnostics and Settings Resets

Using diagnostic tools and resetting Smart Hub, picture, and sound settings.

Getting Support

Remote Management and Contact Information

Accessing remote support and finding service contact details.

Product Specifications

General Model Specifications

Technical specifications for different monitor models.

Appendix

Service Costs and Customer Faults

Conditions for service charges and product damage due to customer fault.

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