40 English
Troubleshooting
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Description Action
C-20 The temperature sensor is open. Unplug the power cord of
the oven, and contact a local
Samsung service centre.
The temperature sensor is short.
C-A1 This code appears when the oven
fails to sense the damper to open or
close for 1 minute.
C-F0 If there is no communication between
the main and sub MICOM.
C-21 This code appears when the oven
temperature high.
In case the temperature rises
over the limit temperature during
operation of each mode. (Fire sensed.)
Unplug the power cord for
cooling enough time, and
restart the microwave oven.
C-F2 The touch key is malfunction.
Press Stop (
) to try again.
C-d0 Unplug the power cord for
cooling enough time, and clean
the button. (Dust, Water)
When appear same problem,
contact a local Samsung
service centre.
Problem Cause Action
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
at bottoms.
SAMI12_DE68-04336G-02_EN.indd 40 2015-11-10 11:27:23
To Next Page
