Why can't backup data be played on my PC or DVR from my Samsung Security System?
When backing up data, choose the correct player option: either PC or DVR. If using a PC, the backup file format should be SEC. If using the DVR, formatting backup files should be done by the DVR.
What to do if the alarm button doesn't work on my Samsung Security System?
Press the [MENU] button to release the alarm. To release the event monitoring mode: Monitoring Mode – set the duration of the event monitoring to Off. To release the alarm sound: Event Record Mode - Alarm (Motion Detection/Video Loss/Tampering Detection) – deactivate the alarm sound. To release the event: Event Record Mode - Alarm (Motion Detection/ Video Loss/Tampering Detection) – set the mode to Off.
How to fix a Samsung Security System that does not turn on?
First, check if the power supply system is properly connected. Then, check the system for the correct input voltage from the power source. If the problem persists, replace the power supplier with a new one.
What to do if my Samsung Security System shows a ‘NO HDD’ error?
Check the HDD connection. If the problem persists, contact the nearest service center to have the HDD checked by service personnel.
Why is the recording not working on my Samsung Security System?
If your player does not display a live image, recording will not work, so first ensure there is an image on the screen. Recording also won't work if the recording settings are not properly configured. To start recording manually, press the [REC] button on the remote control. To schedule recording, specify a desired time in Menu – Record – Recording Schedule. Continuous recording will proceed in any conditions at the specified time. Event recording will only occur if the event is of alarm, motion detection, video loss or tampering detection. If there is no event found, continuous recording will perform.
What to do if some channels on my Samsung Security System display a black screen?
Check if the camera connected to the system properly displays the image and is properly supplied with power. If there is a weak video signal from a video distributor connected to multiple systems, input the video source of the camera directly into the DVR.
What to do if the ESC key doesn't exit full screen on my Samsung Security System WebViewer?
Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC key again.
Why doesn't the channel button work on the live screen of my Samsung Security System?
The Channel button does not work if the current screen is in the event monitoring mode. Press the [ALARM] button to exit the screen and select a channel.
Why doesn't my Samsung Security System recognize the external SATA HDD?
See the compatibility list of external storage devices to check if the connected device is supported by the DVR.
Why doesn't my Samsung Security System recognize the additional HDD I installed?
See the compatibility list to check if the additional HDD is supported by the DVR.
General| Camera Type | Dome |
|---|---|
| Lens Type | Fixed |
| Field of View | 90° |
| Night Vision | Yes |
| Connectivity | Wired |
| IR Range | 20 m |
| Weatherproof | IP66 |
| Signal System | PAL/NTSC |
| Synchronization | Internal |
| Lens | 3.6mm |
| S/N Ratio | More than 50dB |
| Power Supply | DC 12V |
| Power Consumption | 3.5W |
| Minimum Illumination | 0.01 Lux |
| Electronic Shutter Speed | 1/50 (1/60) to 1/100, 000 sec |
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