What to do if the “NO HDD” icon and an error message are displayed on my Samsung DVR?
If the Samsung DVR displays the message “NO HDD” and shows an error message, first check the HDD connection. If the problem persists, contact the nearest service center to have the HDD checked.
How to switch to normal split mode on Samsung SDE-500X DVR WebViewer if ESC key doesn't work?
If the system does not switch to a normal split mode when you press the ESC key in full screen mode of the WebViewer, press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC key again.
What to do if the [REC] button on my Samsung SDE-500X doesn't start recording?
If your Samsung DVR does not start recording when you press the [REC] button, check if there is free space on the HDD. Also, verify that the record mode is set to ON in the record mode settings.
Why won't my Samsung DVR turn on?
If the Samsung DVR does not turn on and the indicator on the front panel is not working, check if the power supply system is properly connected and check the system for the input voltage from the power source. If the problem persists, check the power supplier and replace it if necessary.
How to improve the image quality of recording data on my Samsung SDE-500X?
If the image quality of the recording data on your Samsung DVR is not good, increase the resolution and quality level in Menu – Record – Quality / Resolution. Select a bigger size when specifying the recording size (4CIF>2CIF>CIF) and specify a bigger level for the recording quality. Note that increasing the resolution and the recording quality will increase the data size, filling the HDD faster.
Why is backup data from my Samsung SDE-500X DVR not playing on PC or DVR?
If backup data from your Samsung DVR is not played by the PC or DVR, ensure that you have selected the correct player option (PC or DVR) during backup. If using a PC, the format of the backup file should be SEC. If using the DVR, formatting backup files should be done by the DVR.
Why do some channels on my Samsung DVR display a black screen?
If some channels on your Samsung DVR display just a black screen, check if the camera connected to the system properly displays the image and if the camera is properly supplied with power. If the video signal is weak due to a video distributor, input the video source of the camera directly into the DVR.
Why doesn't the Channel button work on the Live screen of my Samsung DVR?
If the Channel button does not work on the Live screen of your Samsung DVR, it may be because the current screen is in the event monitoring mode. In the event monitoring screen, press the [ALARM] button to exit the screen and select a channel.
What to do if the [ALARM] button on my Samsung SDE-500X DVR doesn't release the alarm?
If you press the [ALARM] button on the front panel of your Samsung DVR to release the alarm and it does not work, press the [MENU] button on the front panel to release the alarm in the following way: 1) To release the event monitoring mode : Monitoring Mode – set the duration of the event monitoring to Off. 2) To release the alarm sound : Event Record Mode - Alarm (Motion Detection/Video Loss) – deactivate the alarm sound. 3) To release the event : Event Record Mode - Alarm (Motion Detection/ Video Loss) – set the mode to Off.
Essential safety guidelines for using the DVR unit to prevent hazards.
Notices and warnings to be considered before operating or installing the DVR.
Detailed identification of front panel parts and their functions.
Guidance on installing the DVR and checking the operating environment.
Configuring date, time, language, permissions, and system information.
Setting recording schedules, quality, and options.
Configuring data backup procedures and schedules.
Setting up network connection, protocols, DDNS, and mailing services.
Steps for connecting and using the Web Viewer on MAC and Windows.
Common symptoms and their corresponding countermeasures for the DVR.
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