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Derek ShafferSep 10, 2025
Why is my Samsung DVR not recognizing my external SATA HDD?
- Ccynthia96Sep 10, 2025
See the compatibility list of external storage devices to check if the connected device is supported by the DVR.
To Next PageTo Next PageWhy is my Samsung DVR not recognizing my external SATA HDD?
See the compatibility list of external storage devices to check if the connected device is supported by the DVR.
Why is my Samsung DVR not recording?
If your player does not display a Live image at all, that indicates recording does not work, so first check if you see an image on the screen. Recording does not work if the recording settings are not properly configured. To start recording manually, press the [REC] button on the remote control. To schedule recording, specify a desired time in Menu – Record – Recording Schedule. Continuous Recording will proceed in any conditions at the specified time. Event Recording will perform only if the event is of alarm, motion detection, video loss and Tampering Detection. If there is no event found, Continuous recording will perform. Whereas, if an event occurs, Event recording will perform.
How to improve the recording quality on my Samsung SDH-C5100?
To enhance the image quality of your recorded data, increase the resolution and quality level in Menu – Record – Quality / Resolution. You can select a bigger size when specifying the recording size and specify a bigger level for the recording quality.
Why can't I play backup data from my Samsung DVR on my PC?
When you are backing up data, you have choices about the player either: PC or DVR. Make your selection before proceeding. If you are using the PC to play the data, the format of the backup file should be SEC. If you are using the DVR for this purpose, formatting backup files should be done by the DVR.
Why my Samsung SDH-C5100 DVR is not turning on?
Check if the power supply system is properly connected. Also, check the system for the input voltage from the power source. If these are fine, check the power supplier and replace it with a new one if necessary.
Why are some channels showing a black screen on my Samsung DVR?
Check if the camera connected to the system properly displays the image and if the camera is properly supplied with power. You can also input the video source of the camera directly into the DVR.
Why doesn't the ESC key exit full screen in WebViewer on my Samsung DVR?
Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC key again.
Why is the PTZ button not working on my Samsung SDH-C5100 DVR?
Go to Menu ? Camera ? and check if the current protocols and other settings in the PTZ device are properly configured according to the PTZ camera.
How do I switch to Live mode on my Samsung DVR during playback?
Press the Stop [@] button on the remote control, or click the [ ] icon on the launcher to switch to Live mode.
How to turn off the alarm on my Samsung SDH-C5100 DVR?
Press the [MENU] button to release the alarm. To release the event monitoring mode, set the duration of the event monitoring to Off. To release the alarm sound, deactivate the alarm sound in Event Record Mode - Alarm (Motion Detection/Video Loss/Tampering Detection). To release the event, set the mode to Off in Event Record Mode - Alarm (Motion Detection/ Video Loss/Tampering Detection).
General| Video Input Channels | 4 channels |
|---|---|
| Recording Resolution | 1080p |
| Compression Format | H.264 |
| Network Connectivity | Ethernet |
| Power Supply | 12V DC |
| Video Output | VGA, BNC |
| Operating Temperature | -10°C to +50°C |
