J
Jose KirkAug 21, 2025
What to do if I forgot my Samsung DVR password?
- MMichael MillerAug 21, 2025
Contact the DVR administrator for help.
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Contact the DVR administrator for help.
Why is my Samsung DVR not recording?
If your player does not display a Live image at all, that indicates recording does not work, so first check if you see an image on the screen. Recording does not work if the recording settings are not properly configured. To start recording manually, press the [REC] button on the remote control. To schedule recording, specify a desired time in Menu – Record – Recording Schedule. Continuous Recording will proceed in any conditions at the specified time. Event Recording will perform only if the event is of alarm, motion detection, video loss and Tampering Detection. If there is no event found, Continuous recording will perform. Whereas, if an event occurs, Event recording will perform.
How to improve the recording quality on my Samsung SDH-C5100?
To enhance the image quality of your recorded data, increase the resolution and quality level in Menu – Record – Quality / Resolution. You can select a bigger size when specifying the recording size and specify a bigger level for the recording quality.
Why can't I play backup data from my Samsung DVR on my PC?
When you are backing up data, you have choices about the player either: PC or DVR. Make your selection before proceeding. If you are using the PC to play the data, the format of the backup file should be SEC. If you are using the DVR for this purpose, formatting backup files should be done by the DVR.
Why my Samsung SDH-C5100 DVR is not turning on?
Check if the power supply system is properly connected. Also, check the system for the input voltage from the power source. If these are fine, check the power supplier and replace it with a new one if necessary.
Why are some channels showing a black screen on my Samsung DVR?
Check if the camera connected to the system properly displays the image and if the camera is properly supplied with power. You can also input the video source of the camera directly into the DVR.
What does NO HDD icon mean on my Samsung DVR?
Check the HDD for connection. If the problem persists in a normal condition, contact the nearest service center to have the HDD checked by the service personnel.
Why is the REC button not working on my Samsung DVR?
Check if there is free space on the HDD for the recording and if the record mode is set to ON in the record mode setting.
Why doesn't my Samsung SDH-C5100 recognize all of my external HDDs?
It takes time for the DVR to recognize multiple external HDDs, so try again in a moment. The problem may occur due to a mechanical error of the HDD installed, so try again with a different HDD.
How to turn off the alarm on my Samsung SDH-C5100 DVR?
Press the [MENU] button to release the alarm. To release the event monitoring mode, set the duration of the event monitoring to Off. To release the alarm sound, deactivate the alarm sound in Event Record Mode - Alarm (Motion Detection/Video Loss/Tampering Detection). To release the event, set the mode to Off in Event Record Mode - Alarm (Motion Detection/ Video Loss/Tampering Detection).
General| Video Input Channels | 4 channels |
|---|---|
| Recording Resolution | 1080p |
| Compression Format | H.264 |
| Network Connectivity | Ethernet |
| Power Supply | 12V DC |
| Video Output | VGA, BNC |
| Operating Temperature | -10°C to +50°C |
