intermittent
Wi-Fi
• Check
the
distance between the TV and
the
Modem/Router. The distance should
not
exceed SOft
(15
.2
m).
• Verify
that
there are no obstacles between
the
TV and
the
Modem/Router.
(The Wi-Fi strength can be decreased
by
appliances, cordless phones, stone walls/fireplaces, etc.)
• Check
the
cable
that
connects the Modem
to
the Router (if you
use
a separate Modem and Router)
to
see
if it
is
in good condition.
If
it
is
not, replace the cable.
• Connect the
TV
to
your Modem/Router using a
CAT
7 cable and
try
to
set up a wired
network
connection.
(MENU >
Network>
Network
Settings).
• Check
Network
Status (MENU>
Network>
Network
Status)
to
see
if
the
IP
address
is
invalid,
for
example,
169.x.x.x. If
it
is,
call your
ISP
to
get a valid
IP
address, and then
ask
them
to
check
the
connection
not
only
between your
Modem
and Router
but
also between the Modem I Router and the Internet.
• If you
see
a valid Mac address, call your
ISP
and
ask
them
to
reset your network
ci
rcuit
to
re-register
the
Mac addresses
of
your
new
Modem/Router and
the
TV.
Netflix
problems
• Change the
DNS
to
8.8.8.8. Select MENU
>Network>
Network
Status>
IP
Settings>
DNS
setting>
Enter
manually>
DNS
Server> enter 8.8.8.8 > OK
• Verify
that
the
ESN
for
Netflix
is
valid. (Go
to
MENU
>Support>
Contact Samsung)
Reset
Netflix by selecting MENU> Smart
Hub>
Reset Smart Hub.
Smart
Hub
error
messages
•
Reset
Smart Hub
by
selecting MENU> Smart
Hub>
Reset
Smart Hub.
• Update
the
TV
's
software (MENU>
Support>
Software Update).
Getting
remote
support
for
your
TV
Samsung Remote Support service offers you one-on-one support
with
a Samsung Technician
who
can
remotely:
• Diagnose your TV
• Adjust the TV settings
for
you
• Perform a factory reset on your TV
• Install recommended firmware updates
How
does
remote
support
work?
You
can easily have a Samsung
Tech
remotely service your
TV
:
1.
Call
the Samsung Contact Center and
ask
for
remote support.
2. Open
the
menu on your
TV
and go
to
the Support section.
3. Select Remote Management, then
read
and agree
to
the
service agreements. When the PIN screen
appears, provide the
PIN
number
to
the agent.
4. The agent will then acc
ess
your
TV
. That's i
t!
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