What does SERVICE_OFF mean on Samsung Network Extender?
If your Samsung Network Extender displays SERVICE_OFF, it is currently not in service. Check the System Status, System History, GPS Status or any other alerts to determine if the unit is in the process of starting up or if there is any other condition preventing it from coming into service.
What to do if Samsung Network Extender has not acquired a GPS fix?
If your Samsung Network Extender hasn't acquired a GPS fix after an hour, try moving it to a new location with fewer obstructions, ideally in an open area closer to a window. You can also unplug the power adapter for 10 seconds and then plug it back in to re-initiate the startup sequence. If the GPS signal is still not detected, install the GPS extension cable and reposition the GPS antenna. Remember, the GPS antenna must remain connected to the Network Extender at all times for it to operate.
How to fix Samsung Extender power status indicator light not turning on?
If the Power/Status Indicator Light on your Samsung Extender is not turning on, ensure the power adapter is securely connected to a working power outlet. Also, check that the power adapter’s connector is securely inserted into the DC 12V port on the back of the Network Extender.
What to do if Samsung Extender power status LED indicator is blinking?
If the Power/Status LED Indicator is blinking on your Samsung Network Extender, first confirm that your Network Extender was activated at the time of purchase. If it hasn't been activated, contact Verizon Wireless Customer Service at (800) 922-0204 or dial *611 from your Verizon Wireless mobile phone and select the option for technical support. You can also check the LCD display and status page on the Admin Website to narrow down the problem.
What does 'Out of Service Ethernet Port Down' mean on Samsung Verizon 4G LTE Network Extender?
If your Samsung device shows 'Out of Service Ethernet Port Down', it means the port connecting your device to the internet is not operational. Please check that your Ethernet cable is connected correctly and the switch, router, or internet gateway is powered on.
What does FREQUENCY_ HOLDOVER_EXCEED mean on my Samsung device?
If your Samsung device displays FREQUENCY_ HOLDOVER_EXCEED, it means the device has lost GPS signal for 24 hours and can no longer provide service. Please ensure that the GPS antenna is installed in a location near the window.
What does LOCKING_FAIL mean on my Samsung device?
If your Samsung device shows a LOCKING_FAIL message, it means the device is not receiving GPS information. Please ensure that the GPS antenna is installed in a location near the window. If you are still unable to receive GPS information after repositioning the antenna, you may need to purchase and install an external outdoor antenna.
What does FUNCTION_FAIL mean on my Samsung device?
If your Samsung device displays FUNCTION_FAIL, it means the device is attempting to receive GPS information. If the issue persists for more than one hour, please ensure that the GPS antenna is installed in a location near the window.
What does 'Out of Service High Radio Interference' mean on Samsung Verizon 4G LTE Network Extender?
If your Samsung device displays 'Out of Service High Radio Interference', it means the unit is exposed to a high level of radio interference. If the problem persists after 10 minutes, relocate the unit to a different area at least 100 feet away.
What does TEMPERATURE_HIGH mean on my Samsung device?
If you see TEMPERATURE_HIGH on your Samsung device, it means your device is over-heating. Locate the unit in an area with an ambient temperature between 0-50 degrees Celsius in line with the user guide.
Describes the scope and applicability of the guide to specific products or software.
Explains the symbols, formatting, and notations used throughout the user guide.
Details the changes and updates made across different versions of the document.
Provides an overview of the Verizon 4G LTE Network Extender and its benefits.
Lists the necessary prerequisites for installing and operating the Network Extender.
Provides guidance on selecting the optimal location for device installation.
Explains how to make calls and the required phone settings for using the extender.
Instructions on accessing the device's local web interface and logging in.
Details on configuring network parameters like DHCP, IP address, and DNS.
Information on device transmit power and detected neighboring cell towers.
Specifies required network ports and firewall configurations for proper functionality.
Instructions for installing and repositioning the external GPS antenna for improved signal.
Solutions for problems where the power or status indicator light is not functioning.
Steps to resolve issues related to the device failing to acquire a GPS fix.
Guidance on troubleshooting problems encountered when trying to place calls.
Explains the meaning of a blinking Power/Status LED and initial diagnostic steps.
Lists and describes common alarms that appear on the device display.
Provides definitions for abbreviations and technical terms used within the manual.
General| Model | Samsung Verizon 4G LTE Network Extender |
|---|---|
| Weight | 1.5 lbs |
| Power Supply | AC Adapter |
| Network Compatibility | Verizon 4G LTE |
| Coverage Area | 7, 500 square feet |
| Ethernet Ports | 1 |
| Connector Type | RJ-45 |
| Frequency Band | 700 MHz |
| Connectivity | Ethernet |
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