Troubleshooting
English62
Code Action
Check water supply
faucets and restart
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly
connected.
• Clean the mesh filter as it may be clogged.
• All buttons will be disabled for 3 minutes after the information code
appears.
• When the "Check water supply faucets and restart" message appears, the
machine drains water for 3 minutes. In the meantime, the Power button
will be disabled.
Please connect the
hot/cold water hose
connection correctly
• Make sure the cold water supply hose is firmly connected to the cold water
tap. If it is connected to the hot water tap, the laundry may be deformed
with some cycles.
Redistribute
unbalanced load and
restart
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as
a bathrobe or pair of jeans, the final spin result might be unsatisfactory,
and a “Redistribute unbalanced load and restart” check message will be
shown in the display.
Close the washer door
and try again
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
OC
Water has overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local Samsung
service centre.
LC, LC1
Check the drain hose.
• Make sure the end of the drain hose is not placed on the floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service centre.
3C
Check the drum motor for operation.
• Try restarting the cycle.
• If the information code remains, contact a customer service centre.
Untitled-1 62 2023-09-26 11:02:49
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