Tips & Troubleshooting
How do I reset my Sansa Clip Zip MP3 player?
Press-and-hold the Power button for approximately 20 seconds, and then release the power
button.
Why can't I drag and drop OGG files to my Sansa Clip Zip MP3
player using Windows Media Player?
To drag and drop OGG files to the Sansa
Clip Zip MP3 player, you need to upgrade your
Windows Media Player to version 11.
Why won’t my Sansa Clip Zip MP3 player play music?
Check to verify if the audio file type is supported. If the file type is supported, make sure
that the file is not corrupted and that its license is up to date.
Why isn’t my Sansa Clip Zip MP3 player being charged or
detected by my computer when I connect it?
Verify that you are using Windows Media Player version 10 or higher, reset your player, and
try again.
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