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TROUBLESHOOTING
SMOKE ESCAPING
¬ Damp wood ¬ Chimney not drawing properly
¬ Chimney is not properly dimensioned for the stove ¬ Check if the smoke gas pipe/chimney are blocked
¬ Is the chimney the right height for its surroundings? ¬ Vacuum in room
¬ At rear outlet, check that the flue pipe does not obstruct the chimney draught
¬ The door is opened before the embers have burned down sufficiently
WOOD BURNING TOO QUICKLY
¬ The air valves are set incorrectly ¬ The baffle plates is incorrectly mounted or missing
¬ Inferior firewood (waste wood, pallets etc.) ¬ Chimney too large
SOOT BUILD-UP ON GLASS
¬ Incorrect secondary airflow setting ¬ Excessive primary air
¬ Damp wood ¬ Wood pieces too large on lighting
¬ Inferior firewood (waste wood, pallets etc.) ¬ Chimney not drawing sufficiently
¬ Vacuum in room
WHITE SHADOW ON THE INSIDE OF THE GLASS
¬ Over-firing (See "Instructions for heating") ¬ Too much primary air
¬ Vacuum in the room
EXCESSIVE SOOT BUILD-UP IN CHIMNEY
¬ Poor burning (more air required) ¬ Damp wood
THE SURFACE OF THE STOVE IS TURNING GREY
¬ Overheating (see instructions for heating)
POOR HEATING PERFORMANCE OF STOVE
¬ Damp wood ¬ Not enough wood
¬ Inferior wood quality with low fuel value ¬ Baffle plates are not fitted correctly
SMELL AND SOUND OF THE STOVE
¬ The lacquer on the stove hardens when you use the stove for the first time; this can cause an odour. Open a window or a door
for ventilation, and make sure the stove is heated up sufficiently to avoid odours later.
¬ When heating up and cooling down, the stove may make some clicking noises. These are due to the huge temperature differ-
ences to which the material is exposed and do not indicate any product defects.
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