Q: Is your device on the supported Android mobile device list?
A: Please see this support article for a list of compatible devices.
Q: Are you using Seagate Ultra Touch or Seagate One Touch SSD with your compatible Android mobile
device?
A: Only Seagate Ultra Touch and One Touch SSD are compatible with the Seagate Mobile Touch app.
Q: Are you using the Seagate Mobile Touch app with your compatible Seagate storage devices?
A: Seagate Mobile Touch is designed specifically to help you manage files on your drive and mobile device.
You can find it on the Google Play Store or download it here.
Q: Is your drive formatted for Android compatibility?
A: Use exFAT or FAT32 when connecting to compatible Android mobile devices. Note—FAT32 has a
maximum partition size limit of 32GB.
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