APPENDIX B
Receiver Service Procedure
If an OmniSTAR receiver unit fails to perform, contact the Network Control Centre
(NCC) within the region, after following the procedural checks. We wish to hear
about frequently experienced problems and your assistance will help by copying
the form on the next page, filling in the details requested and faxing or mailing the
form to the NCC for on-forwarding to Product Marketing.
The most common problems are interfacing, and usually occur at installation time.
If you have an interfacing connection not covered in this manual we would like to
assist you and produce another technical bulletin that may assist other users in
the future.
If a problem appears that you think may be caused by a system performance
problem, contact the NCC in your region for any system aberrations that may have
been experienced.
We are sensitive to our customers’ needs and we want to assure specified system
performance at all times. There could, however, be situations where conditions are
below par, such as fringe area operations, radio communication disturbance etc.,
and, as OmniSTAR receiver monitors the system performance continuously, these
conditions would be noted.
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