this can reduce signal range. Upgrading to WIFI removes this issue altogether as the
system always chooses WIFI when possible
Q) I have a padlock symbol on my PTD and cannot change any of the settings
A) This indicates that the landlord setting has been enabled and the programs cannot be
altered, contact the landlord for further information.
Q) There is a warning triangle on the PTD screen and its flashing
A) The system is displaying a warning message and there will be a message in the PTD,
press the Menu button and select the Warning option to read it. This could be a warning
that a battery is low, or a thermostat has lost communication, or that the WIFI has dropped
out if connected. The zone number with the issue will also be mentioned
Q) My system is coming on even during the off-schedule time
A) If you have enabled optimum start then the system can wake up earlier to try to be at
the right temperature when you require it. You can choose to set optimum start on or off in
the options
Q) I cannot adjust the temperature beyond a specific range
A) The landlord options of this unit can lock a minimum and maximum range which stops
the PTD or app going beyond a certain limit, contact the landlord for further information.
Q) My PTD has a service warning on the screen telling me to contact a telephone number
A) This indicates the boiler service reminder has been set by the homeowner and they
should be informed straight away to ensure the boiler is properly serviced
Q) My system is supposed to be controlling hot water but the PTD or app does not have
hot water anywhere
A) During setup the system asks if hot water is going to be controlled and assigns a
dedicated terminal for it if this is required. If the system is setup and there is no hot water
then simply factory reset the system using the PTD and choose Yes when the hot water
question is asked on the PTD
The instructions to reset and re-pair the system are described under Factory Reset
Q) I cant connect the WIFI at all when setting up for the first time
A) Navigate to Manage Users section of the app, only WIFI connected systems have
anything here, if you see “No information available” then this system is Bluetooth only
If there is a name here and they are the owner then only they can change the WIFI
password. Assuming there is no owner then choose Add new system then answer NO to
retaining previous users, this makes you the owner and you can now add the WIFI
password in the right settings menu and connect, as well as inviting users
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