THIS LIMITED WARRANTY HEREIN IS THE ONLY EXPRESS WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT PARTS,
ACCESSORIES, AND SERVICE REPAIR. WILLAND AND WILLAND PARTIES DISCLAIM ALL OTHER EXPRESS WARRANTIES.
WILLAND AND OTHER WILLAND PARTIES LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER
ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, TO THE DURATION OF
THIS EXPRESS LIMITED WARRANTY. THE FOREGOING LIMITATIONS OR EXCLUSIONS OF WARRANTY SHALL SUBJECT TO ANY
MANDATORY LAW THAT PROHIBITS SUCH EXCLUSION, LIMITATION, RESTRICTION, OR MODIFICATION OF WARRANTY. FOR ANY
WARRANTY THAT MAY APPLY HEREIN ON THE GROUND THAT SUCH WARRANTY IS MANDATED BY LAW AND CANNOT BE
EFFECTIVELY EXCLUDED, RESTRICTED OR MODIFIED BY THE FOREGOING DISCLAIMER, THE DURATION OF ITS APPLICABILITY
SHALL BE THE PERIOD PROVIDED BY THE LIMITED WARRANTY HEREIN OR THAT REQUIRED BY THE APPLICABLE
COUNTRY/STATE LAW, WHICHEVER IS SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
2. Limited Warranty Service Process
Willand’s online services are available at navimow.segway.com. During your use of the Product, you believe the Product or its
component is defective and/or does not work correctly. PLEASE IMMEDIATELY STOP USING THE PRODUCT, AND STORE THE
PRODUCT PROPERLY. YOUR CONTINUED USE OF THE PRODUCT UNDER SUCH CIRCUMSTANCE MAY CAUSE SEVERE BODILY
INJURY OR EVEN DEATH TO YOU OR THE OTHERS AND/OR CAUSE PROPERTY DAMAGES. Thereafter, please immediately contact
Willand at support-navimow@rlm.segway.com. Willand’s technical support personnel are available to assist you online or over the
phone in diagnosing the defect, and if any, and providing further instructions. In the event the warranty services are required,
please prepare for the following materials, including (i) proof of the original purchase of the Product from Segway Dealers, (ii) the
Product’s serial number, and (iii) a description of the defect if applicable. Upon the verification of your eligibility for the Limited
Warranty protection and/or services, you should provide your name, email address, mailing address, and contact phone number to
us, we will guide you to get our service.
If you want to return the defective unit to service, you shall be responsible for the cost of shipping and risk of loss and damage that
may occur during the shipment from you to Willand and (ii) from Willand to you. You must include your defective Product or
component within the original or Willand-approved packaging, which will be provided at your cost, for shipment of the Product to
Willand. You shall defend, indemnify, and hold Willand harmless any loss and/or damages that may be caused by your improper
packaging or shipment of the Product or component to Willand.
An authorized service provider or Willand Dealer will inspect your returned Product. If Willand reasonably determines that the
problem is not covered by the Limited Warranty, Willand will notify you and inform you of service or replacement alternatives that
are available to you on a fee basis, or Willand will return your Product to you unrepaired, and in such instance, you will be
responsible for the cost of shipping and insurance for shipment of your Product from Willand to you. In an event that any services
is not covered by the limited warranty and you reject a paid service recommended by Willand Parties and/or Willand Dealer, you
understand and acknowledge that failure to repair and/or services the Product may increase the risk of fall and/or Product failure
which may result in severe property damages, severe bodily injury or death, and you agree that this is your informed consent to
take such risk.
For a return eligible for the warranty protection and/or services, Willand will serve defective Products with new or reconditioned
parts of the same or similar style at no cost to you for the service. Parts replaced by Willand will be retained by and become the
property of Willand. In such a situation, Willand will pay reasonable return shipping charges for the return of the Product to you.
3. Limited Warranty Eligibility
3.1 Your service request must be received by Willand within the Limited Warranty Period as described above, and Willand must.
3.2 Your Product must be purchased from an authorized Willand Dealer.
3.3 You must provide the original purchase receipt.
3.4 Your Product must have serial number legible, unobscured, untampered, and unmodified.
3.5 All tamper-resistant seals must be intact, in place, and unmodified.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you if your product requires warranty service, and you may have additional
Product covered by this warranty
H800A-VF, H1500A-VF, H3000A-VF
Battery pack and power adaptors
Limited Warranty Period
3 years
2 years
Blades are seen as disposible and are not covered by this warranty.
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