IoT into the Wild
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12. Trouble Shooting
12.1 Sensors can’t join LoRa network, how to do?
1) Check the gateway frequency configuration. Make sure the gateway and Sensor Node
have the same uplink and downlink frequency.
2) Check the real-time log and RESET the sensor to see if there are any sensor data
packets. If there are packets, check whether the gateway is sending downlink packets.
3) If the channels and other configurations are correct and the gateway logs do not have
packets, please contact technical support.
12.2 Why is the new sensor’s battery not 100%?
Battery power detection is not high precision. Its principle is to measure the supply voltage,
when the power is turned on and repeatedly RESET, the voltage is unstable, so it is not
100%. When the sensor is stable, the power will be more accurate.
12.3 Battery Life Prediction
The power consumption table is for reference only. The battery life depends on various
factors, such as frequency band, distance from the gateway, and ambient temperature.
https://files.seeedstudio.com/products/SenseCAP/S210X/SenseCAP_S21XX_Sensor_
Battery_Life_Prediction.xlsx
12.4 Support
Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different time
zones, we cannot offer live support. However, your questions will be answered as soon as
possible in the before-mentioned schedule.
Provide as much information as possible regarding your enquiry (product models, accurately
describe your problem and steps to replicate it etc.) and send a mail to: sensecap@seeed.cc
12.5 Document Version
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