Frequently Asked Questions
Frequently Asked Questions
1. Question:
What type of salt can I use in this softener?
Answer:
The water softener will accept any type of salt
made for water softeners; however, extra coarse
rock salt is recommended.
2. Question:
How full can the salt container be filled with salt?
Answer:
Do not fill the salt container more than 6” from
the top. The amount of salt maintained in the
salt container is not critical, as long as you main-
tain salt above the water level. When looking
inside of the salt container, you should always see
dry salt. If you can see water in the bottom of the
salt container, the salt level is too low.
3. Question:
Will it damage the water softener if it runs out of
salt?
Answer:
Allowing the water softener to run out of salt will
not damage the water softener in any way; how-
ever, if there is no salt in the salt container when
a regeneration occurs, the system will cycle as
normal but you will no longer be using softened
water.
4. Question:
If the water softener has run out of salt, are there
any special instructions before refilling the salt
container with salt?
Answer:
Before refilling the salt container with salt, the
water level must not be more than 1” above the
platform in the bottom of the salt container. If
there is more than 1” of water above the platform,
bail the excess water out of the salt container
until there is only 1” above the platform.
After refilling the salt container with salt, do not
manually initiate a regeneration for at least 8
hours. The salt needs to sit in the water for the 8
hours to become completely saturated.
5. Question:
How often does the salt tank need to be cleaned?
Answer:
Dirt, rocks and debris collect in the bottom of the
salt container (a little in each bag of salt).
Therefore it is recommended that the salt tank
should be cleaned approximately once a year.
Allowing the salt tank to run low on salt will
make this job a little easier.
6. Question:
Why do I want the water softener to regenerate at
2:00 AM?
Answer:
The water softener can regenerate at any time of
the day or night. The purpose of regenerating
during the night is to decrease the chance of
water usage during the regeneration cycle.
7. Question:
Can I use water if the water softener is cycling?
Answer:
Yes, however any water used during the cycle will
be hard water. If hot water is used during a
cycle, it will add hard water into the water heater
and mix with the softened water making the
water in the water heater partially hard.
8. Question:
Why are the words “REGEN TODAY” on the dis-
play?
Answer:
If the system has called for a regeneration that
will occur at the preset time of regeneration, the
words REGEN TODAY will appear on the dis-
play.
9. Question:
Why does the word “SOFTENING” flash on the
display?
Answer:
When water is being treated (i.e. water is flowing
through the system) the word “Softening” flashes
on the display.
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