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TROUBLESHOOTING
PROBLEM POSSIBLE REASONS & SOLUTIONS
Vacuum is not picking
up dirt. No suction or
light suction.
Check filters to see if they need cleaning. Follow instructions for
rinsing and drying the filters before reinstalling.
Dust cup may be full; empty dust cup.
Check hoses, hose connections, nozzle, and accessories for
blockages; clear blockages if required.
Remove any string, carpet fibers, or hair that may be wrapped
around the brushroll.
Vacuum lifts area rugs
.
Turn o unit to disengage the brushroll. Move switch to Hard Floor
setting for suction-only cleaning, and turn unit back on.
Suction is powerful. Take care when vacuuming area rugs or rugs
with delicately sewn edges.
Brushroll does not spin.
If Brushroll Indicator Light on the motorized floor nozzle turns red,
the brushroll has stopped spinning. Immediately turn o and unplug
vacuum, disconnect the nozzle, and remove any blockages before
reconnecting and turning vacuum back on.
With the power on, recline the handle, which will automatically turn
on the brushroll.
Make sure the surface selector is NOT set to Hard Floor.
Vacuum turns o on its own,
or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn o
the motor. Follow these steps to restart:
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hoses, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
If hose is not fully connected to the pod, it can cause a poor electrical
connection and the hose can come loose, turning the vacuum o.
1. Turn vacuum o and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, wand, nozzle, accessories, and inlet
openings.
4. Remove cord from cord hook so hose latch can be seen and
engaged.
5. Make sure all parts are securely clicked into place at all
connection points:
a. Where hose meets back of pod (pull on hose to ensure latch
is fully engaged)
b. Where wand plugs into floor nozzle
c. Where handle plugs into wand
6. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service
Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
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