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Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop will not
turn on.
Your Steam Mop should be securely plugged into an electrical outlet only.
Check your fuse or breaker.
Steam Mop will not make
steam.
Prime the pump, see page 5 for more information.
Is there water in the water tank? If not, add water to your Steam Mop following
the instructions.
Steam Mop leaves water on
the floor.
Check to see if your cleaning pocket is too wet. We recommend you unplug the
Steam Mop and change the cleaning pocket.
Make sure the steam pocket is attached correctly.
Steam Mop is hard to push.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
Floors are cloudy, streaky or
spotty after steaming.
The cleaning pocket might be dirty. Flip or change the pocket.
If you washed the pocket with powder detergent then the pocket might be ruined.
If you are cleaning in a kitchen area where there might be a build-up of grease
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you, we recommend switching to distilled water.
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