Sharp MX-C507P - Page 162

5028
241 paper jams
241 paper jam messages
Diagnostics and troubleshooting
128
Error code
Description
Action
241.12
Paper fed from tray 1 covered the sensor (tray 1
pick) earlier than expected.
See “Sensor (tray 1 pick): Paper arrived too
early service check” on page 132 .
241.14
Paper fed from tray 1 cleared the sensor (tray 1
pick) earlier than expected.
See “Sensor (tray 1 pick): Paper arrived too
early service check” on page 132 .
241.15
Paper fed from tray 1 never cleared the sensor
(tray 1 pick).
See “Sensor (tray 1 pick): Paper failed to
clear service check” on page 129 .
241.16
Paper fed from tray 1 was never detected by the
sensor (tray 1 pick).
See “Sensor (tray 1 pick): Paper failed to
arrive service check” on page 130 .
241.82
The motor (tray 1 pick) failed to achieve expected
speed or has stalled.
See “Motor (tray 1 pick) jam service check”
on page 135 .
241.83
Action
Yes
No
Step 6
Check the duplex and MPF paper path exiting tray 1.
Is the paper path free of fragments and contamination?
Go to step 7.
Go to step 8.
Step 7
Clean the paper path.
Does the problem remain?
Go to step 8.
The problem is
solved.
Step 8
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Motor tests >
Duplex/MPF
b Select a setting, and then touch Start .
Does the motor run?
Contact the next
level of support.
Go to step 9.
Step 9
Check the cable on the JMTR1 connector on the controller board
for proper connection and damage, and replace if necessary.
Does the problem remain?
Go to step 10.
The problem is
solved.
Step 10
a Replace the motor (duplex/MPF). See “Motor (duplex/MPF)
removal” on page 352 .
b Perform a duplex or MPF feed test.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.