Sharp MX-C507P - Page 276

5028
938 errors
938 error messages
95y errors
95y error messages
Diagnostics and troubleshooting
242
Error code
Description
Action
950.xx
There is a mismatch between controller
EEPROM and mirror.
• 950.00 through 950.29 codes: mismatch
between controller and mirror
• 950.30 through 950.60 codes: mismatch
between secure and controller
Go to “950.xx NVRAM failure service
check” on page 244 .
951.xx
Error NV part on system board.
Go to “Controller board removal” on
page 393 .
Error code
Description
Action
938.01
The board level was not obtained.
See “Controller board removal” on
page 393 .
938.02
Timed out while waiting for the bullet serial
data to be updated.
938.03
The NVM_OK was not received from the NV2
server for a successfully submitted request.
938.04
An over temperature condition is detected.
Actions
Yes
No
Step 2
a Reconnect any loose connections.
b Print multiple print tests.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Replace the fuser drive motor.
Does the problem remain?
Go to step 4.
The problem is
solved.
Step 4
Replace the controller board. See “Controller board removal” on
page 393 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.