Diagnostics and troubleshooting
56
Step 1
a
From the home screen, touch
Settings
>
Print
>
Quality
>
Toner
Darkness
.
b
Check the toner darkness setting value.
Is the darkness setting too high?
Step 2
Adjust the darkness setting to the proper value.
Does the problem remain?
Step 7
Remove the dust or debris.
Does the problem remain?
Step 8
•
If the affected color is cyan, magenta, or yellow, then replace
the developer unit of the affected color.
•
If the affected color is black, then replace the imaging unit.
Does the problem remain?
Step 9
Replace the printhead. See
“Printhead removal” on page 397
.
Does the problem remain?
Step 10
Replace the controller board. See
“Controller board removal” on
page 393
.
Does the problem remain?
Contact the next
level of support.