Diagnostics and troubleshooting
 
56
 
Step 1 
a
 
From the home screen, touch 
Settings 
> 
Print 
> 
Quality 
> 
Toner 
Darkness
.
 
b
 
Check the toner darkness setting value.
 
 
Is the darkness setting too high?
 
Step 2
 
Adjust the darkness setting to the proper value.
 
 
Does the problem remain?
 
Step 7
 
Remove the dust or debris.
 
 
Does the problem remain?
 
Step 8
 
• 
If the affected color is cyan, magenta, or yellow, then replace 
the developer unit of the affected color.
 
• 
If the affected color is black, then replace the imaging unit.
 
 
Does the problem remain?
 
Step 9
 
Replace the printhead. See 
“Printhead removal” on page 397
.
 
 
Does the problem remain?
 
Step 10
 
Replace the controller board. See 
“Controller board removal” on 
page 393
.
 
 
Does the problem remain?
 
Contact the next 
level of support.