Sharp MX-C507P - Page 89

5028
Image void process direction check
Diagnostics and troubleshooting
55
Action
Yes
No
Step 1
Load paper from a fresh package.
Note: Paper may absorb moisture due to high humidity. Store
paper in its original wrapper until it is ready to be used.
Does the problem remain?
Go to step 2.
The problem is
solved.
Step 2
Reseat all the developer units in the imaging kit, and then perform
a print job.
Does the problem remain?
Go to step 3.
The problem is
solved.
Step 3
Check if the problem appears only on one side of the page.
Does the problem appear only on one side?
Go to step 4.
Go to step 6.
Step 4
Check the developer hold downs for damage or loose springs, and
replace if necessary. See “Developer hold down removal” on
page 401 .
Does the problem remain?
Go to step 5.
The problem is
solved.
Step 5
Check for missing colors.
Is only one color missing?
Go to step 8.
Go to step 6.
Step 6
Check the printhead for dust or debris.
Is the printhead free of dust or debris?
Go to step 8.
Go to step 7.
Action
Yes
No
Step 9
Replace the controller board. See “Controller board removal” on
page 393 .
Does the problem remain?
Go to step 10.
The problem is
solved.
Step 10
Replace the printhead. See “Printhead removal” on page 397 .
Does the problem remain?
Contact the next
level of support.
The problem is
solved.