Action Yes No
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact your
dealer.
Print quality is poor
Blank or white pages
Contact your dealer.
Dark print
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Troubleshooting 144
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