50
en Simple troubleshooting
Simple troubleshooting
Problem Cause Solution
Strongly uctuating
coee or milk froth
quality (e.g. uctuation
in quantity or milk froth
spraying)�
Build-up of limescale in the
appliance�
Descale the appliance according
to the instructions, see the section
“Service programmes”�
The suction pipe is blocked� Clean the suction pipe�
Milk froth quality varies
widely
The quality of the milk froth
depends on the type of milk
or the plant-based alterna-
tive used�
Optimise the result through the
selection of the type of milk or
plant-based drink�
Drinks cannot be
dispensed�
Beverage outlet or one of the
3 connections are blocked�
Clean the beverage outlet and the
connections�
The drink runs out at
the entire outlet during
dispensing�
Lower part of the beverage
outlet is missing�
Attach the lower part, see
the section “Cleaning the
milk system”�
Too little milk froth, none
at all, or the milk system
is not taking in any milk�
Build-up of limescale in the
appliance�
Descale the appliance according
to the instructions, see the section
“Service programmes”�
Beverage outlet or one of the
3 connections are blocked�
Clean the beverage outlet and the
connections�
Milk not suitable for foaming� Do not use milk that has already
been boiled� Use cold milk with a
fat content of at least 1�5%�
Beverage outlet or the milk
tubes are not correctly
assembled�
Moisten the individual parts and
put them together again�
The suction pipe is blocked� Clean the suction pipe�
The personally selected
volume is not reached�
Coee dispensing slows
to a trickle or stops
completely�
Coee is ground too nely.
Preground coee is too ne.
Adjust the grinding level to a
coarser setting� Use a coarser
ground coee.
Heavy build-up of limescale
in the appliance�
Descale the appliance according
to the instructions, see the section
“Service programmes”�
The brewing unit is soiled� Clean brewing unit, see chapter
“Cleaning the brewing unit”�
Hot water milky or tastes
of coee.
Milk tube has not been
removed�
Remove the milk tube from the
milk container�
Milk or coee residue in the
beverage outlet�
Clean the beverage outlet�
Coee has no “crema”. Unsuitable type of coee. Use a type of coee with a higher
proportion of robusta beans�
The beans are no longer
fresh�
Use fresh beans�
The grinding level is not
suitable for the beans�
Adjust the grinding unit to a ner
setting�