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Customer Service & Assistance
Gigaset SL400/400 A / IM-MEA EN / A31008-M2103-A601-1-UZ19 / appendix.fm / 11.05.2010
Version 4, 16.09.2005
Customer Service & Assistance
You have questions? As a Gigaset customer, you can take advantage of our comprehensive serv-
ice offerings. You can find help quickly in this User Manual and in the service pages of our
Gigaset online portal.
Please register your phone right after purchase on www.gigaset.com/service
thus enabling us
to provide you with even better service in case of questions or in case of a warranty claim.
For the customer queries, kindly fill out our Contact form under Customer care available on our
webpage www.gigaset.com/service
.
In our constantly updated online service you can find:
u Extensive information about our products
u FAQ compilations
u Keyword search to help find topics quickly
u Compatibility database: Find out which base stations and handsets can be combined.
u Product comparison: Compare the features of several products with each other.
u Downloads for user manuals and current software updates
Our service representatives are available on the telephone for more advanced questions or in-
person consultation.
Please have proof of purchase at hand. In countries where our product is not sold by authorised
dealers, no exchange or repair service is provided.
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare
.
The table below contains a list of common
problems and possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥ Reset the Bluetooth headset (see the user
guide for your headset).
¥ Delete registration data from the handset
when deregistering the device (
¢page 63).
¥ Repeat the registration process (¢page 63).
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(
¢page 13).
Not all menu items are displayed.
The menu view is simplified.
¥ Activate complete menu view (expert
mode
•
) (¢page 25).
"No Base" flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base is not switched on.
¥ Check the base power adapter
(
¢page 11).
"Please register handset" flashes on the dis-
play.
Handset has not been registered with the base or
has been deregistered.
¥ Register the handset (¢page 57).
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