20
en
Problem Cause Solution
Too little or no milk froth or
the milk frother (6) does
not draw the milk in�
The milk frother (6) is
soiled�
Clean the milk frother (6), see
“Maintenance and daily cleaning”�
Milk unsuitable for frothing� Use low-fat milk (1�5 % fat)�
The milk frother (6) is not
correctly assembled�
Wet the milk frother parts and
Build-up of limescale in the
appliance�
Descale the appliance as
described in the instructions�
No hot water dispensed� The milk frother (6) is
soiled�
Clean the milk frother (6), see
“Maintenance and daily cleaning”�
Coffee dispensing slows
to a trickle or stops
completely�
Pre-ground coffee is too
Adjust the grinding unit to a
coarser setting� Use coarser
pre-ground coffee�
Build-up of limescale in the
appliance�
Descale the appliance as
described in the instructions�
Coffee has no “crema”� Unsuitable type of coffee� Use a type of coffee with a higher
proportion of robusta beans�
The beans are no longer
fresh�
Use fresh beans�
The grinding setting is not
suitable for the beans�
Coffee is too “acidic”� The grinding setting is too
coarse or the pre-ground
coffee is too coarse�
coffee�
Unsuitable type of coffee� Use a darker roast�
Coffee is too “bitter”� The grinding setting is
e-ground
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee�
Unsuitable type of coffee� Change type of coffee used�
Coffee or milk froth quality
varies considerably�
Build-up of limescale in the
appliance�
Descale the appliance as
described in the instructions�
The coffee grounds are not
compact and are too wet�
The grinding setting is too
enough ground coffee has
been used�
Adjust the grinding unit to a
2 level measuring spoons of
ground coffee�
Water dripped onto the
when the drip tray (8) was
removed�
Drip tray (8) removed too
early�
Wait a few seconds after the
last drink was dispensed before
removing the drip tray (8)�
stay in position in the
water tank (17)�
mounted correctly�
straight down into the tank
connection�
If you are unable to solve the problem, always call the hotline!
You will nd the telephone numbers at the back of these instructions.
Simple troubleshooting