10.5. Care and cleaning
Clean your device regularly. Dust and dirt particles can form residues on the sensor film or glass
and pen, which can cause excessive wear to the surface. Regular cleaning of the surface and the
pen will help to extend the device’s service life. Normal wear and tear of the surface or the pen
does not constitute a warranty claim.
To clean the device, only use very mild and diluted cleaning products; otherwise, the device may
be damaged. Use a dry or damp soft cloth to clean the pen. Never use thinning agents, benzine,
alcohol or other solvents for cleaning. Use an antistatic cloth or a dry or damp soft cloth to clean
the glass of the device. Only apply gentle pressure to the surfaces of the device and make sure
that no moisture forms on the surface or gets into any joints that may be present.
Any damage that is or has been caused, for example, by using the wrong cleaning agent and/or
during cleaning, is not covered by warranty.
11. Warranty
Within the warranty period, signotec GmbH will repair free of charge all defects of the product that
are caused by processing errors or material defects. It is at the discretion of signotec to repair or
replace individual parts or the entire product. The replacement can mean new or repaired parts or a
new or repaired product. Repaired parts or products must correspond to a new product in terms of
functionality. The repaired parts or products only receive the remaining term of the original warranty
period. The replaced or defective parts become the property of signotec.
11.1. Duration and nature of the warranty
a) You receive a two-year carry-in warranty from the date of purchase with the purchase of a
signotec device. The date printed on the invoice is decisive in this regard. The warranty
period applies to the first customer and is non-transferable (in the event of resale).
b) It is a carry-in warranty. An advance replacement is not part of this warranty and must be
agreed separately on request. The costs and related risks of transport are not assumed by
signotec.
c) When purchasing the product, it is possible to purchase an extension of the warranty period
up to five years. This option is a one-off offer when ordering the product. It is not possible
to subsequently extend the warranty.
11.2. Exclusion of warranty
Excluded from the warranty are (not an exhaustive list):
a) Regular maintenance and repair or replacement of wear parts such as pen, cartridge or
sensor surface;
b) Compatibility issues resulting from hardware, software or configurations of the technical
system environment;
c) Damage or defects resulting from changes, adjustments or other modifications to the
original product that were not authorised by signotec;
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