d) Improper use, including but not limited to:
- Damage or defects caused by failure to observe the care instructions, such as use
of the wrong cleaning agent;
- Damage or defects caused by use, operation or handling of the product that does
not correspond to the intended purpose or location for application;
- Damage or defects caused by incorrect or improper installation of the product;
- Use of accessories, additional devices or other products that are not approved by
signotec;
- Repairs and repair attempts by persons not authorised by signotec.
12. Support and repairs
The products and solutions from signotec were designed to make our customers satisfied users. If,
contrary to expectations, problems occur, you can find the necessary help and support on our FAQ
and support pages.
12.1. Technical support
Please always describe the error with as much detail as possible (including a description of the
work process, date of the first occurrence of the error, any changes made to the affected
workstation, etc.) when contacting our support team. We must be able to reproduce the error in
order to correct it. Therefore, please also describe exactly how the error can be reproduced. Please
use the ticket form on our website in order to initiate a support request.
12.2. Repairs
In case of a defective signature pad or missing/defective parts, please use the appropriate RMA
form on our website to send the device in for repair. In addition, our technology team is available
at rma@signotec.de to answer all questions regarding repairs and spare parts.
Tip: A repair is often possible outside the warranty claim and offers a cheap and ecological
alternative to a new purchase.
To Next Page
Loading...