Silva Sweden AB Service Department
BOX 998 Direct phone: E-mail:
Kuskvägen 4 Service: +46-8-623 43 71 kjell.sahlberg@silva.se
191 62 Sollentuna Support: +46-8-623 43 39 marcus.hjortsberg@silva.se
Phone: +46-8-623 43 00, Fax: +46-8-92 76 01 Technician: +46-8-623 43 52 tommy.andersson@silva.se
Sweden Handling/Shipping: +46-8-623 43 60 yvonne.bostrom@silva.se
G:\Service\ServManualer\NX2-SMan\IntroRegister\NX2RETFO.DOC Latest update: 24 Feb -03
NX2 Return Form
We need the following information attached to each NX2 Product returned for
replacement or Credit. The ¤ marked information are mandatory. Unless those are
filled in, no action is taken and no Credit is made.
Name or number of
customer:
Ref.No:
Order No:
¤
Serial No:
¤
Prefix:
¤
Number:
Version:
ID No:
¤
Warranty claim:
Yes No Confirmed purchase date:
¤
Customer Damage:
Yes
No Mechanical: Minor Major Electrical
¤Customers detailed fault description. How does the fault show itself?¤
Tests Digital
Instrument
Starts with +12V OK Fail LCD OK Fail Light OK Fail Buttons OK Fail
Buzzer OK
Fail Error: Err02 Err03 Other Err..... OtherFault
Test Analoge
Instrument
Starts with +12V OK Fail Light OK fail Pionter ”lose” Not correct value
Not same value as on Multi Control
OtherFault
Tests Server
Power+12V OK Fail Communication test OK Fail
Transducer input test: LogOK
Fail Compass OK Fail Wind OK Fail
Depth OK
Fail PC port communication OK Fail OtherFault:
¤Silva Agent fault description. How does the fault show itself?¤
¤Confirm Customer descriptionYES NO
Required action:
Remarks:
To be filled in by Silva:
Customer Damage: Yes No Mechanical: Minor Major Electrical:
Confirmed Fault:
Silva Sweden action:
Silva Tests:
Test 1 Test 2 Test 3 Test 4 Test 5 Test 6
Credit reduction:
Date and sign of Silva
approval:
Claim Order No:
¤ Product sent from: Company / Country / Customer No at Silva
¤ Your reference,
date and sign:
Thank you in advance!
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